Shipping Procedures

We have established a "freight collect" 2 day shipping process with Airborne Express that can be used for warranty and dealer/customer paid wood veneer repairs. You incur no expense when you ship the package. All shipping charges are itemized on Madera Concepts' repair invoice which accompanies the repaired part. Jaguar Cars will reimburse the shipping costs for all warranty repairs.

Important:
Each package shipped to Madera Concepts must contain wood veneer parts from one vehicle only. If it is necessary to ship parts from more than 1 vehicle at the same time, the parts must be packed in separate boxes with separate Airbills, Repair Request Forms, and Purchase Orders.

Complete all sections of the Repair Request Form (W34) and sign. Remember only 1 form per vehicle, 1 vehicle's parts per box.

Note:
If you are making a claim against the Madera Concepts 12 month unlimited mile warranty, check the box titled "Claim against Vendor" on the Repair Request Form. Attach a copy of the original repair invoice to the form. If the claim is validated, the part will be repaired and returned free of charge.

^ Obtain a dealership Purchase Order (if required by your Accounting Dept.)

^ Attach the P.O., and Repair Request Form (W34) to the Parts.

^ Package parts carefully to protect them from damage.

Note:
Parts must be packaged efficiently in appropriate size boxes, refer to the table below for box sizes and weight for various parts. Failure to package parts efficiently will result in increased shipping charges that will not be reimbursed by Jaguar Cars.

^ Weigh the package - round up to the nearest pound.

^ Attach a pre-printed airbill to the package, enter the following information:

- Section 3, Sender's Signature - sign and date.

- Section 6, Number of Packages - always enter "1":

- Section 7, Weight - enter package weight rounded to nearest pound.

- Special Instructions:

- declared value - essential that you check this box.

- shipment valuation - enter the replacement value of the package content.

Note:
Failure to enter the shipment valuation will result in an uninsured package. The dealer must bear the replacement cost of a lost or damaged shipment it the package is uninsured. Do not check the "Full Insurance" box. This will result in increased shipping charges that will not be reimbursed by Jaguar Cars.

^ Call Airborne Express automated shipping line before 2:30 pm. to arrange a pick-up the same day. Provide the requested information when prompted (800-247-2676).

- enter your phone number (must be the number pre-printed on the Airbill).

- enter "1" if your package is ready now, enter "2" if it will be ready later that day followed by the time it will be ready.

- enter the number of boxes you are shipping followed by the "#" sign.

- enter "1" if the package is less than 10 lbs., enter "2" if greater than 10 lbs.

- Airborne Express will then give you a confirmation number which should be recorded.

- remove the 2 peel-off tracking numbers from the back of the Airbill and retain them in the event the package is not received by Madera Concepts.

Airborne Express does not charge for pick-up and will not require you to pay an account fee.

You have been provided an initial supply of pre-printed Airbills and a reorder form. To obtain additional Airbills follow the instructions on the reorder form and contact Airborne Express (800) 247-2676.