Operation CHARM: Car repair manuals for everyone.

Claim Submission

If more than one part from the same vehicle was defective, all repair labor and sublet charges should be submitted on one claim. Submit using a fault code for one of the defective parts.

If a temporary part was installed and the vehicle returned to the customer, close out the repair order. Open a new repair order when the customer returns cross referencing the original repair order. Use the second repair order number as the claim number.

Fault Codes: Use the component fault code in Section "UH", that corresponds to the component that is being repaired.