Campaign - Rear Flip-Up Window Switch Defect: Overview
June 2004Dealer Service Instructions for:
Customer Satisfaction Notification D16
Rear Flip-up Window Switch
Effective immediately, all repairs on involved vehicles are to be performed according to this notification. Technical Service Bulletin # 23-002-04 Rev. A is being cancelled. Those vehicles that have already had this repair performed as determined by our warranty records, have been excluded from this notification.
Models
2003-2004 (KJ) Jeep(R) Liberty
NOTE:
This notification applies only to the above vehicles equipped with Remote Keyless Entry (Sales Code GXM) built from April 1, 2003 through December 12, 2003 (MDH 0401XX through 121200).
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The rear flip-up window switch on about 120,000 of the above vehicles may be improperly sealed and could allow water to enter into the switch. This can cause the flip-up window to open unintentionally if it is left unlocked.
Repair
The rear flip-up window switch must be replaced on all affected vehicles.
Parts Information
Each dealer, to whom vehicles in the notification were invoiced, will receive enough rear flip-up window switches (P/N CENAD160) service about 10% of those vehicles.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use the labor operation number and time allowance shown.
Add the cost of the part plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Parts Return
Not required.
Dealer Notification
All dealers will receive a copy of this dealer notification letter by DMAIL and by mail. Two additional copies will be sent through the DCMMS. DealerCONNECT will be updated to include this notification in the near future.
Vehicle lists, Global Recall System, VIP and Dealer Follow up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
Involved dealers were also mailed a copy of their vehicle (VIN) list with the dealer notification letter.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Dealers are encouraged to consider alternative scheduling and servicing approaches for this notification. This repair does not require hoists or other full service facility special equipment and is a DaimlerChrysler Mobile Service approved repair.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation