Recall - Accelerator Pedal Inspection/Replacement: Overview
June 2010Dealer Service Instructions for:
Safety Recall K11
Accelerator Pedal
Effective immediately all repairs on involved vehicles are to be performed
according to this recall. Service Bulletin 14-004-10 is no longer applicable for vehicles involved in this recall. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this recall.
Models
2007 (PM) Dodge Caliber
2007 (MK) Jeep(R) Compass
NOTE:
This recall applies only to the above vehicles equipped with an automatic transmission (sales code DAV) and built from March 7, 2006 through May 19, 2006 (MDH 030706 through 051921).
IMPORTANT:
Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this recall service on these vehicles before retail delivery. Dealers should also perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The accelerator pedal on about 24,800 of the above vehicles may stick during vehicle operation. This could cause the vehicle to react differently than the driver anticipated. This could cause a crash without warning.
SPECIAL NOTE:
All involved vehicles are equipped with an Electronic Throttle Control (ETC) system that utilizes "Smart Pedal" technology that allows a brake pedal input to override the throttle control system.
Repair
The accelerator pedal cavity number and date code must be inspected. Vehicles found with a suspect accelerator pedal must have the pedal replaced.
Parts Information
Part Number Description
CAB3K110AA Pedal, Accelerator
Due to the small number of involved vehicles expected to require an accelerator pedal, no parts will be distributed initially. Accelerator pedals should be ordered only after inspection determines that replacement is required.
Special Tools
The special tools are required to perform this repair:
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
Add the cost of the recall parts package plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner's name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler Group LLC