Recall - Daytime Running Lamp Reconfiguration: Overview
Revised G192007-05-15
To: All Dealers of DaimlerChrysler Canada Inc.
SUBJECT:
SAFETY RECALL G19
RECONFIGURE TIPM DAYTIME RUNNING LAMPS
MODELS: 2007 (MK) Jeep(R) Compass and Patriot
NOTE:
This notification applies only to the above vehicles equipped with the trail rated option (sales code DAW) built from January 23, 2007 through March 23, 2007 (MDH: 01-23-00 through 03-23-18).
Recall information for Canadian Dealers is now available on DealerCONNECT
See Group 30 CANADIAN RECALLS DealerCONNECT > Service > Repair > TechCONNECT > Group 30 CANADIAN RECALLS
^ The Daytime Running Lamp option on about 120 of the above vehicles was inadvertently deactivated when they were manufactured and is inoperative.
^ To correct this condition, the TIPM configuration must be reset.
Details of this service action are explained in the following section.
IMPORTANT:
Some of the involved vehicles may be in your new/used vehicle dealer inventory. Be sure to complete the recall service on these vehicles before retail delivery.
Vehicle List
Involved Dealers
Each dealer to whom involved vehicles in this recall were invoiced (or current dealer at the same location) has available through DealerCONNECT a Dealer Vehicle Listing arranged in Vehicle Identification Number (VIN) sequence. Available names and addresses known to DaimlerChrysler Canada are also listed. These lists are for use by dealers to arrange for service of involved vehicles.
DealerCONNECT > Service > Reports & Information > Global Recall System > Recall & Selection Criteria
Non-Involved Dealers
If no VIN list is available in DealerCONNECT for your dealer code, then this letter is for your information and to assist you in providing the recall service to transient owners or other involved vehicles, which you may encounter. THE SUCCESS OF RECALL COMPLETION WILL BE GREATLY HELPED BY GOOD DEALER FOLLOW-UP.
Owner Notification and Service Scheduling
All owners of involved vehicles known to DaimlerChrysler Canada are being notified of the service requirement by first class mail. They are requested to schedule service appointments with their dealers at the earliest possible date. A copy of the notification letter is included.
A Service Authorization Card is enclosed with each customer letter. Owners are instructed to present the card to their dealer at the time of recall service.
Service Authorization Cards for each vehicle whose owner is not known to DaimlerChrysler Canada will be mailed to the dealer to whom the vehicle was invoiced (or the current dealer at the same location) for dealer follow-up.
NOTE:
Every dealer is responsible for scheduling of campaign service for all involved vehicles upon request. At the time of ANY SERVICE, enter the vehicle VIN into DealerCONNECT VIP for outstanding recalls. Advise the customer of any recalls which are still outstanding and offer to do the repairs (schedule a future service appointment if parts are not available). This action will help toward our common goal of completing the recalls, and will contribute to overall customer satisfaction.
DealerCONNECT > Service > Writeup > VIP > Single VIN Inquiry > Recall Tab
Vehicle Lists, Global Recall System, VIP and Dealer Follow up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) at the time of recall implementation for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Any incorrect owner information should be updated using the owner update application in DealerCONNECT
DealerCONNECT > Sales > Sales Reporting > Time of Sales Reporting > Used Sales > Owner Update
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, postal code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
NOTE:
Recall VIN lists may contain confidential owner name and address information that was obtained from the Provincial Registrars Offices as well as other sources. Use of this information is permitted for recall purposes only and is strictly prohibited from all other use.
Completion Status Reporting
When a vehicle has been serviced, submit your claim through DealerCONNECT. Your completion will automatically be recorded in Windsor and in a few days, the VIN will be removed from the GRS.
Check the name and address on the Service Authorization Card and if there are any changes, complete customer name and address update in DealerCONNECT.
PARTS INFORMATION
No parts are required for this repair.
SPECIAL TOOLS
The special tools are required to perform this repair:
REIMBURSEMENT
When the campaign service is completed, submit your claim using DealerCONNECT. The recall number can be identified from the Customer's Service Authorization Card or from DealerCONNECT.
Use the Labour Operation Number and Time Allowance for reimbursement and add the cost of the campaign part(s) to your claim.
Please follow the above reimbursement procedure. Failure to do so will result in a delay in processing your claim.
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager (SPDM) or Business Centre.