Canada - Campaign - K20 Water Pump
BulletinK20
Issue Date
2010-10-05
IMPORTANT
DEALER SERVICE INSTRUCTIONS
CUSTOMER SATISFACTION NOTIFICATION K20 ENGINE WATER PUMP
Effective immediately all repairs on involved vehicles are to be performed according to this notification. Rapid Response Transmittal (RRT) / Service Action #10-046 Rev. A is no longer applicable for the involved vehicles only. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this notification.
MODELS:
2010 (DS) Ram Truck
2010 (ND) Dodge Dakota
2010 (KA) Dodge Nitro
2010 (KK) Jeep(R) Liberty
NOTE:
This notification applies only to the above vehicles equipped with a 3.7L engine (sales code EKG) or a 4.7L engine (sales code EVE) built from March 15, 2010 through June 4, 2010 (MDH 031505 through 060407).
^ The engine water pump on about 10,250 of the above vehicles may leak coolant. Engine operation with a low coolant level could cause engine damage or low cabin heater output.
^ To correct this condition, the water pump identification stamp must be inspected. Pumps found with a "W" identification stamp must be replaced.
Recall and Parts Information
Canadian Recall Service Instructions and Part Numbers can be different. Always use the attached Canadian Recall Notification for service instructions and parts information.
This Canadian Recall Notification can also be found in DealerCONNECT - See below:
DealerCONNECT > Service > In the Repair section TechCONNECT > 30 - CANADIAN RECALLS
The V.I.N. range for vehicles involved in this campaign is as follows:
3D7JV1EP6AG163420 - 3D7JV1EP8AG191770
1D7CW3GP7AS154975 - 1D7CW2BK8AS265038
1D4PU5GK3AW121436 - 1J4PN2GKXAW175819
DEALER VIN LISTS Located in DealerCONNECT - Global Recall System (GRS)
GRS has been developed to provide dealers with an up-to-date list of involved vehicles by recall number and by dealer code. Owners known to Chrysler are also listed. Involved vehicles will be removed from the GRS within several days of submitting repair claims.
To use the GRS in DealerCONNECT, you first need to click on the Service tab and then in the Repair section click on Global Recall System. Your dealer's VIN list for each Recall can be sorted by: Unsold Vehicles (at the time of Recall launch), Phone Number, City Name, Zip Code (Postal Code) or VIN.
Dealer Information
Owner Letter