Campaign - A/T Fluid Temperature Warning Enabling: Overview
June 2010Dealer Service Instructions for:
Customer Satisfaction Notification J31
Transmission Fluid Temperature Warning
Models
2009-2010 (JK) Jeep(R) Wrangler
NOTE:
This recall applies only to the above vehicles equipped with an automatic transmission (sales code DGV) built from February 7, 2008 through January 27, 2010 (MDH 020701 through 012723).
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service.
Involved vehicles can be determined by using the VIP inquiry process.
Subject
The transmission fluid on about 77,000 of the above vehicles may overheat under
severe usage conditions such as trailer towing, snow plowing or extreme off-road
driving. This service procedure will add a continuous chime feature to alert the
driver of an elevated transmission fluid temperature condition.
Repair
The Cabin Compartment Node (CCN) must be reprogrammed to add a transmission
fluid temperature continuous chime warning feature to the vehicle.
An addendum letter will also be placed in the owner's manual explaining this new
feature.
Parts Information
No parts are required to perform this service procedure.
Special Tools
The special tools are required to perform this repair:
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
Add the cost of the recall parts package plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on
the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners
to update our records if applicable.
Dealers are encouraged to consider alternative scheduling and servicing approaches
for this notification. This repair does not require hoists or other full service facility special equipment and is a Chrysler Mobile Service approved repair.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles.
The owner's name, address and phone number are listed if known. Completed
vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall
System." Your dealer's VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler Group LLC