Audio System - Audio Static Noises
NUMBER 080GROUP Body
DATE: July, 2011
MODEL Sorento (XM)
SUBJECT: 2012 SORENTO (XM) UVO PREMIUM AUDIO STATIC
This bulletin provides information related to an audio static concern found on early production 2012MY Sorento (XM) with the Premium UVO Audio unit. The concern may appear to be speaker, amplifier or head unit related and presents itself as a static, popping or audio "clipping" noise during playback on any selected media (i.e. FM / AM, SIRIUS, MEDIA etc). These symptoms are present when the vehicle is in a high ambient temperature environment.
Test the vehicle for this condition when the vehicle has been in a high ambient temperature environment, such as exposed to bright sunlight. Note that the symptoms may vanish once the vehicle has been in a controlled climate environment such as a repair garage. After verifying the complaint and confirming the VIN falls within the production date range outlined below replacement of the Premium UVO audio unit is necessary.
Follow the procedure outlined on KGIS for removal and replacement of the audio unit.
Location: Body Electrical System -> Audio -> Audio Unit -> Repair Procedures
PARTS INFORMATION
AFFECTED PRODUCTION RANGE
SERVICE ACTION WARRANTY CLAIM INFORMATION