Campaign SA108 - UVO System Software Upgrade
NUMBER 028GROUP Electrical
DATE October 2011
MODEL 2012MY Sportage (SL)
SUBJECT:
COMBINED TSB / SERVICE ACTION: SPORTAGE (SL) UVO UPGRADE (SA108)
This bulletin provides the procedure for upgrading the 2012MY Sportage UVO (Your Voice) system. Kia is requesting the completion of this Service Action on all affected 2012MY Sportage (SL) vehicles prior to delivery. Before conducting the procedure, verify that the vehicle is included in the list of the affected VINs.
For vehicles not on the Affected Vehicles List but with a customer concern related to voice command and response timing perform the following procedure outlined in this bulletin and submit a warranty claim per "customer concern" (Standard TSB) claim information.
*NOTICE
A Service Action is a repair program without customer notification that is performed during the warranty period. Any dealer requesting to perform this repair outside the warranty period will require DPSM approval.
Repair status for a VIN is provided on WebDCS (Service> Warranty Coverage> Warranty Coverage Inquiry> Campaign Information). Not completed Recall / Service Action reports are available on WebDCS (Consumer Affairs> Not Completed Recall> Recall VIN> Select Report), which includes a list of affected vehicles.
This issue number is SA108.
UVO Upgrade Procedure:
CAUTION
Delete all paired phones from the UVO system; delete UVO from all phones. If you do not delete phones, the phone(s) will still show and act as paired, but performance or functional issues may occur. Anytime a software update is performed to either a paired phone or the UVO system, the pairing should be deleted from both phone and UVO system and then pair again after update.
For UVO software update use only USB flash drives that do not contain any files or folders.
USB flash drive specs: FAT32, USB 2.0 and at least 6MB memory.
Battery should be fully charged during update, otherwise there could be data loss or damage to UVO system.
Updating UVO system may take 2 to 10 minutes. (Time may vary depending on previous UVO software version.)
1. If you would like to view this TSB electronically, refer to http://www.kiaTechinfo.com/pds/downloads/UVO Ver 146.exe.
Otherwise, log on to KGIS/KiaTechInfo.com and click on "Diagnostic Tools, then click Software Downloads" from the navigation menu.
Select and click "Download for UVO Update."
2. Click on "UVO Audio System Update Download" link.
3. Click "Save File".
4. Click on "UVO_Ver_146.exe.
5. Click "OK".
6. Click "Run".
7. Insert a flash drive into USB slot on your computer; click Unzip and the files will be downloaded to the flash drive.
8. Power ON UVO system.
Connect USB flash drive to UVO system~s USB socket.
The system will display "Reading Media" on the screen after USB is inserted. This is normal, since the unit is searching for music files. Then the system will display a "No File Available" pop-up after system music search is complete, wait until new screen appears and continue with the upgrade.
9. Press "SETUP" button on HEAD UNIT to switch to SETUP mode.
10. Touch "System" icon on the screen.
11. Touch "System Information" button on the screen.
12. Touch "Update" button on screen.
13. Check that "New Version" is correct for this TSB and Service Action (New version is 1.MP.9.008); if version is correct, then touch "Yes" button on screen.
14. The UVO system will automatically reboot and the update will proceed.
*NOTICE
When rebooting, screen will go dark for approximately 20 to 40 seconds, this is normal. System will reboot 2 times to perform the update
15. After updating is completed, the display shown on the right will appear for a few moments; then the UVO system will be rebooted again.
Repeat steps 9 - 11 and check whether UVO system version is updated correctly.
16. Pair phone(s), and then check for proper functionality.
AFFECTED VEHICLE PRODUCTION RANGE
WARRANTY CLAIM INFORMATION
STANDARD WARRANTY CLAIM INFORMATION
*NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SA108 when accessing the WebDCS system.