Initial Inspection and Diagnostic Overview
Inspection and Verification1. Verify the customer concern.
2. Visually inspect for system integrity and obvious signs of damage.
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step
4. If the cause is not visually evident, verify the symptom and refer to the Symptom Chart. Symptom Related Diagnostic Procedures