Pinpoint Tests

Pinpoint Tests

PINPOINT TEST G1217582p1 : Unable to Pair

G1217582t14 : 'No Phone Fitted' Display

NOTE:
Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the bluetooth function is activated and the telephone handset is placed within the vehicle cabin area.
1 Carry out checks to determine if 'No Phone Fitted' is shown on vehicle display.
- Is 'No Phone Fitted' displayed?

->Yes
GO to Pinpoint Test G1217582t15.

->No
Locate the connected telephone and if not Customer telephone, disconnect from the system.

G1217582t15 : Telephone Bluetooth Device Search
1 Carry out Bluetooth device search using Customer handset.
- Is 'Land Rover' identified in Bluetooth device list?

->Yes
Select device from list, then continue with diagnosis.
GO to Pinpoint Test G1217582t16.

->No
Carry out further Bluetooth device search, to a maximum of 4 times, waiting approximately 20 seconds between searches. If 'Land Rover' still not identified in Bluetooth device list, set ignition status to OFF, wait approximately 30 seconds and set ignition status to ON. Carry out further Bluetooth device search, to a maximum of 4 times, waiting approximately 20 seconds between searches. If 'Land Rover' still not identified in Bluetooth device list, contact your local in market support for further assistance.

G1217582t16 : Telephone Handset Error
1 Check for any error shown on the telephone handset when 'Land Rover' is selected from the Bluetooth device list.
- Was an error immediately shown on the telephone handset?

->Yes
Wait approximately 10 seconds then re-attempt selection, to a maximum of 4 times, waiting approximately 10 seconds between each attempt. If error still being displayed, contact your local in market support for assistance.

->No
Enter PIN '2121' then continue with diagnosis.
GO to Pinpoint Test G1217582t17.

G1217582t17 : PIN Entry Status
1 Check for successful PIN entry.
- Was PIN entry successful?

->Yes
GO to Pinpoint Test G1217582t18.

->No
Wait approximately 10 seconds then re-attempt PIN entry, to a maximum of 4 times, waiting approximately 10 seconds between each attempt. If PIN entry is still un-successful, contact your local in market support for assistance.

G1217582t18 : 'No Phone Fitted' Display
1 Carry out checks to determine if 'No Phone Fitted' is still shown on vehicle display.
- Is 'No Phone Fitted' still displayed?

->Yes
From the telephone handset, select the connect option for the 'Land Rover' device identified in the Bluetooth device list. If 'No Phone Fitted' is still displayed, suspect a telephone handset fault. Carry out Pinpoint test again using known good telephone handset.

->No
The telephone is paired and connected to the system. No further action is required for this symptom.

PINPOINT TEST G1217582p2 : Not Automatically Connecting

G1217582t2 : Customer Telephone in Position 1

NOTE:
Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the bluetooth and auto connect functions are activated and the telephone handset is placed within the vehicle cabin area.
1 Carry out checks to determine if the Customer telephone is in position 1 in the Bluetooth Module device list.
- Is the Customer telephone in position 1?

->Yes
GO to Pinpoint Test G1217582t25.

->No
Advise Customer that delays in connection will occur if telephone is not listed in position 1.

G1217582t25 : Bluetooth Connection
1 Carry out checks to determine if Bluetooth connection to the vehicle has been achieved.
- Has Bluetooth connection to the vehicle been achieved?

->Yes
No further action is required for this symptom.

->No
GO to Pinpoint Test G1217582t26.

G1217582t26 : 'No Phone Fitted' Display
1 Carry out checks to determine if 'Land Rover' is shown in the Customer Bluetooth telephone device display.
- Is 'Land Rover' identified in the Customer Bluetooth device list?

->Yes
Select the device to connect then follow pairing instructions.

->No
Carry out the 'Unable to Pair' Pinpoint Test.
GO to Pinpoint Test G1217582p1.

PINPOINT TEST G1217582p3 : Poor Quality Audio

G1217582t3 : Signal Strength

NOTE:
Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the telephone is placed within the vehicle cabin area and is connected to the vehicle via bluetooth.
1 Check the signal strength displayed on the telephone handset.
- Are at least two signal strength bars shown on the telephone handset display?

->Yes
GO to Pinpoint Test G1217582t20.

->No
Suspect GSM Network issue. This can explain intermittent audio and dropped calls, and the inability to initiate calls.

G1217582t20 : Poor Audio From Third Party Only
1 Establish from Customer feedback/symptom if there is poor audio from the Third Party only.
- Is the poor audio from the Third Party only?

->Yes
Suspect GSM Network issue. This can explain intermittent audio and dropped calls, and the inability to initiate calls.

->No
GO to Pinpoint Test G1217582t21.

G1217582t21 : Poor Audio To Third Party Only
1 Establish from Customer feedback/symptom if there is poor audio to the Third Party only.
- Is the poor audio to the Third Party only?

->Yes
Check and install a new microphone as necessary.

->No
GO to Pinpoint Test G1217582t22.

G1217582t22 : Poor Audio with Vehicle Stationary
1 Establish from Customer feedback/symptom if there is poor audio when the vehicle is stationary only.
- Is the poor audio when the vehicle is stationary only?

->Yes
Check and install a new microphone as necessary.

->No
GO to Pinpoint Test G1217582t23.

G1217582t23 : Third Party Moving Vehicle
1 Establish from Customer feedback/symptom if the Third Party is in a moving vehicle.
- Is the Third Party in a moving vehicle?

->Yes
There are limitations to the way the system can improve audio, and in this situation it is not possible to determine the source of the audio degradation.

->No
GO to Pinpoint Test G1217582t24.

G1217582t24 : Customer Hearing Echo
1 Establish from Customer feedback/symptom if the Customer is hearing an echo.
- Is the Customer hearing an echo?

->Yes
Echo from the Third Party is not vehicle failure, it is the Third Party set-up. No further action is required for this symptom.

->No
Contact your local in market support for assistance.

PINPOINT TEST G1217582p4 : No Audio To Third Party

G1217582t11 : Microphone Diagnostic Trouble Codes (DTCs)

NOTE:
Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the telephone is placed within the vehicle cabin area and is connected to the vehicle via bluetooth.
1 Using the Manufacturer approved diagnostic system, check for any logged microphone DTCs in Audio Front Control module.
- Is DTC B1D79-01 logged?

->Yes
Carry out diagnosis of electrical failure as advised in Action column of DTC Index.

->No
Contact your local in market support for assistance.

PINPOINT TEST G1217582p5 : No Audio From Third Party

G1217582t7 : 'In Call' Display

NOTE:
Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the telephone is placed within the vehicle cabin area and is connected to the vehicle via bluetooth.
1 Carry out checks to determine if 'In Call' is shown on the vehicle display.
- Is vehicle display showing 'In Call'?

->Yes
Contact your local in market support for assistance.

->No
Call has ended. No further action is required for this symptom.

PINPOINT TEST G1217582p6 : No Audio

G1217582t8 : Audio From Third Party

NOTE:
Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the telephone is placed within the vehicle cabin area and is connected to the vehicle via bluetooth.
1 Establish from Customer feedback/symptom if there is Audio from the Third Party.
- Is there Audio from the Third Party?

->Yes
GO to Pinpoint Test G1217582t5.

->No
Refer to the 'No Audio From Third Party' Pinpoint test.
GO to Pinpoint Test G1217582p5.

G1217582t5 : Audio To Third Party
1 Establish from Customer feedback/symptom if there is Audio to the Third Party.
- Is there Audio to the Third Party?

->Yes
GO to Pinpoint Test G1217582t12.

->No
Refer to the 'No Audio To Third Party' Pinpoint test.
GO to Pinpoint Test G1217582p4.

G1217582t12 : CD or Radio Audio
1 Establish from Customer feedback/symptom if there is Audio from the CD or Radio.
- Is there Audio from the CD or Radio?

->Yes
GO to Pinpoint Test G1217582t13.

->No
Suspect MOST ring fault, refer to electrical circuit diagrams and check/rectify MOST ring as necessary.

G1217582t13 : Telephone Handset Audio
1 Establish from Customer feedback/symptom if there is Audio from the telephone handset.
- Is there Audio from the telephone handset?

->Yes
Ensure vehicle is parked. Disconnect and reconnect handset. If issue not resolved, contact your local in market support for assistance.

->No
Contact you local in market support for assistance.