Initial Inspection and Diagnostic Overview

Inspection and Verification
1 Verify the customer concern.
2 Visually inspect for obvious signs of damage and system integrity.





3 If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
4 If the cause is not visually evident, verify the concern and refer to the Symptom Chart.

Road Test
Carry out a road test to compare actual vehicle braking performance with the performance standards expected by the driver. The ability of the test driver to make valid comparisons and detect performance deficiencies will depend on experience.
The driver should have a thorough knowledge of brake system operation and accepted general performance guidelines to make good comparisons and detect performance concerns.
An experienced brake technician will always establish a route that will be used for all brake diagnosis road tests. The roads selected will be reasonably smooth and level. Gravel or bumpy roads are not suitable because the surface does not allow the tires to grip the road equally. Crowned roads should be avoided because of the large amount of weight shifted to the low set of wheels on this type of road. Once the route is established and consistently used, the road surface variable can be eliminated from the test results.
Before a road test, obtain a complete description of the customer concerns or suspected condition. From the description, the technician's experience will allow the technician to match possible causes with symptoms. Certain components will be tagged as possible suspects while others will be eliminated by the evidence. More importantly, the customer description can reveal unsafe conditions which should be checked or corrected before the road test. The description will also help form the basic approach to the road test by narrowing the concern to specific components, vehicle speed or conditions.
Begin the road test with a general brake performance check. Keeping the description of the concern in mind, test the brakes at different vehicle speeds using both light and heavy pedal pressure.
If the concern becomes evident during this check, verify it fits the description given before the road test. If the concern is not evident, attempt to duplicate the condition using the information from the description.
If a concern exists, refer to the Symptom Chart.