Part 2

Pinpoint Tests

PINPOINT TEST G1350607p9 : The GPS no reception mark does not disappear.

NOTE:
Move the vehicle to an open area, radio waves from satellites may not be received inside buildings.

NOTE:
Correct the vehicle cursor to the current location.

G1350607t39 : RETRO-INSTALL INSTALLATIONS CHECK
1 Check to see if there are any retro-install installations (anti-theft, radar, etc.)
- Are there any retro-install installations?

->Yes
GO to Pinpoint Test G1350607t40.

->No
GO to Pinpoint Test G1350607t41.

G1350607t40 : RETRO-INSTALL INSTALLATIONS RF CHECK
1 Turn power supply (including back-up power) to OFF status.
- Does the GPS no reception mark disappear?

->Yes
GPS reception may deteriorate when devices receiving radio waves are retro-installed. Alter the position of the retro-install device, and re-test vehicle.

->No
GO to Pinpoint Test G1350607t42.

G1350607t41 : SATELLITE RECEPTION CHECKS
1 Check to see if a 'P' or 'T' is displayed in the 'STS' column of the navigation diagnostics GPS information screen after 10 minutes have passed.
- Is a 'P' or a 'T' displayed?

->Yes
Wait for reception of another satellite so that position calculation can be performed.

->No
Refer to the electrical circuit wiring diagrams and check the integrity of the wiring harness and connectors to the GPS antenna.
Proceed to the next step.

G1350607t42 : GPS ANTENNA REPLACEMENT
1 Install a new GPS antenna.
- Does the GPS no signal mark disappears when the GPS antenna is replaced.

->Yes
Fault has been rectified.

->No
Check and install a new Touch Screen Display (TSD) as required. Refer to the new module/component installation note at top of DTC Index.

PINPOINT TEST G1350607p10 : No sound is emitted.

G1350607t43 : SOUND OUTPUT CHECK
1 Check sound output across all systems.
- Is there no sound output across all systems?

->Yes
GO to Pinpoint Test G1350607t44.

->No
GO to Pinpoint Test G1350607t45.

G1350607t44 : VOLUME LEVEL CHECK
1 Check the volume level is not set too low.
- Is the volume level set too low?

->Yes
Increase the volume level and re-test vehicle.

->No
GO to Pinpoint Test G1350607t45.

G1350607t45 : INTEGRITY OF AMPLIFIER AND SPEAKER WIRING.
1 The amplifier and speaker wiring harnesses are correctly connected.
- Are the amplifier and speaker wiring harnesses correctly connected?

->Yes
Check the MOST devices.
GO to Pinpoint Test G1350607t46.

->No
Refer to the electrical circuit diagrams and check integrity of amplifier and speaker wiring harness and connections.

G1350607t46 : ONLY VOICE RECOGNITION DOES NOT OUTPUT
1 Check to see if only voice recognition does not output.
- Is there no output only from the voice recognition?

->Yes
GO to Pinpoint Test G1350607t47.

->No
Proceed to step 8.

G1350607t47 : VOICE GUIDANCE
1 Check the volume level for voice guidance is not set too low.
- Is the volume level for voice guidance set too low?

->Yes
Increase the volume level and re-test vehicle.

->No
GO to Pinpoint Test G1350607t48.

G1350607t48 : VOICE GUIDANCE SETTINGS
1 Check to see if the voice guidance is set to 'OFF' in the navigation settings.
- Is the voice guidance set to 'OFF' in the navigation settings?

->Yes
Set to 'ON' and re-test the vehicle.

->No
GO to Pinpoint Test G1350607t49.

G1350607t49 : ADDITIONAL ITEMS
1 Check to see if the following items apply.
- There is no destination set
- There is no movement along the route
- Do the two items apply?

->Yes
Normal operation, confirm customer symptom and re-test vehicle.

->No
Check MOST connection at the Touch Screen Display (TSD), check the MOST devices.
Proceed to the next step.

G1350607t50 : ONLY VOICE RECOGNITION DOES NOT OUTPUT
1 Check to see if only voice recognition does not output.
- Is there no output only from the voice recognition?

->Yes
Refer to the there is no navigation voice guidance diagnosis.

->No
GO to Pinpoint Test G1350607t51.

G1350607t51 : SOUND IS ONLY ABSENT WHEN USING THE AUDIO SYSTEM OR TELEPHONE.
1 Check to see if sound is only absent when using the audio system or telephone.
-
Does only the audio system or telephone sound not output?

->Yes
Check MOST connection at the Touch Screen Display (TSD), check the MOST devices.

->No
Refer to the electrical circuit diagrams and check integrity of wiring harness and connections.

PINPOINT TEST G1350607p11 : There is no navigation voice guidance.

G1350607t52 : SOUND MISSING AUDIO SYSTEM ONLY
1 Sound is only absent from the audio system (CD, radio.)
- Is sound only absent from the audio system (CD, radio.)?

->Yes
GO to Pinpoint Test G1350607t55.

->No
Proceed to the next step.

G1350607t53 : VOICE MISSING NAVIGATION SYSTEM ONLY
1 Voice is only absent from the navigation system.
- Is voice only absent from the navigation system?

->Yes
GO to Pinpoint Test G1350607t54.

->No
GO to Pinpoint Test G1350607t54.

G1350607t54 : NAVIGATION VOICE GUIDANCE CANNOT BE HEARD
1 Operate the navigation replay switch and raise the volume.
- Can navigation voice guidance be heard after pressing the navigation replay switch, and raising the volume?

->Yes
Operation is normal.

->No
Check and install a new Touch Screen Display (TSD) as required. Refer to the new module/component installation note at top of DTC Index.

G1350607t55 : INTEGRITY OF AMPLIFIER AND SPEAKER WIRING.
1 The amplifier and speaker wiring harnesses are correctly connected.
- Are the amplifier and speaker wiring harnesses correctly connected?

->Yes
GO to Pinpoint Test G1350607t56.

->No
Refer to the electrical circuit diagrams and check integrity of amplifier and speaker wiring harness and connections.

G1350607t56 : VOLUME LEVEL CHECK
1 Check the volume level is not set too low.
- Is the volume level set too low?

->No
Increase the volume level and re-test vehicle.

->No
Refer to the electrical circuit diagrams and check integrity of complete audio system.

PINPOINT TEST G1350607p12 : Voice recognition does not function.

G1350607t57 : AUDIO SOUND IS MUTED WHEN PTT SWITCH IS DEPRESSED
1 Check to see if the audio sound is muted when the PTT switch is depressed.
- Is the audio sound muted?

->Yes
GO to Pinpoint Test G1350607t59.

->No
GO to Pinpoint Test G1350607t58.

G1350607t58 : PTT SWITCH STATUS
1 Check to see if the PTT switch status is ok in the navigation diagnostics, manual check, microphone test.
- Is the PTT switch status, in navigation diagnostics, ok?

->Yes
Check MOST connection at the Touch Screen Display (TSD), check the MOST devices.

->No
Replace the MOST master, or the gateway module.

G1350607t59 : TALK BACK
1 Check to see if there is talk back when other voice recognition demands are executed.
- Is there talk back?

->Yes
System operation is normal, (advise change in manner of speech, as incorrect recognition is occurring).

->No
GO to Pinpoint Test G1350607t60.

G1350607t60 : HARNESS/CONNECTOR CHECKS
1 Refer to the electrical circuit diagrams and check integrity of Touch Screen Display (TSD) harness and connections.
- Has a fault been identified with the Touch Screen Display (TSD) harness or connections?

->Yes
Rectify the fault and re-test the vehicle.

->No
Check and install a new Touch Screen Display (TSD) as required. Refer to the new module/component installation note at top of DTC Index.

PINPOINT TEST G1350607p13 : The vehicle position rotates randomly.

G1350607t61 : VEHICLES CURRENT POSITION MARK TURNS ON ITS OWN
1 Determine if the ignition status was turned to Auxiliary or On, while the vehicle was on a turntable in a parking building etc.
- Was ignition status set to Auxiliary or On?

->Yes
The angular speed of the vehicle at the time of the ignition status change will be logged as the standard value. To re-set the standard value, turn ignition status to 'OFF' then to 'Auxiliary' or 'On' with the vehicle stationary. Re-test the vehicle.

->No
Check and install a new Touch Screen Display (TSD) as required. Refer to the new module/component installation note at top of DTC Index.

PINPOINT TEST G1350607p14 : The vehicle mark display is unstable.

G1350607t62 : VEHICLE SPEED SIGNAL
1 The vehicle speed signal is being properly inputted under "Vehicle Sensor" on the "Vehicle information" diagnostics screen.
- Is the vehicle speed input correctly? Note: MOST and navigation system module speeds are approximately the same.

->Yes
GO to Pinpoint Test G1350607t63.

->No
Carry out MOST ring circuit checks.
Check the Anti-Lock Brake System Module for related DTCs and refer to the relevant DTC Index.
Carry out network integrity tests using the manufacturer approved diagnostic system.
Refer to electrical circuit diagrams and check CAN circuits if required. Repair wiring harness as required.
Rectify the fault and re-test the vehicle.

G1350607t63 : CHECK NUMBER OF SATELLITES
1 "0" is displayed in the "Satellites" column under "GPS Information" (on the "Vehicle information" diagnostics screen.)
- Is the number of satellites displayed on the screen 0?

->Yes
Refer to GPS no reception mark does not disappear diagnosis.

->No
GO to Pinpoint Test G1350607t64.

G1350607t64 : CHECK IF SYMPTOMS ARE OCCURRING IN PARTICULAR LOCATIONS
1 Confirm if the 'car current position not stable' symptom is occurring in particular locations.
- Is the 'car current position not stable' symptom occurring in particular locations?

->Yes
System operation is normal. Signal reflections from buildings or a particular location may be responsible.

->No
Refer to GPS no reception mark does not disappear diagnosis.

PINPOINT TEST G1350607p15 : The vehicle position does not update.

G1350607t65 : VEHICLE POSITION DOES NOT UPDATE
1 Check the GPS no reception mark.
- Has the GPS no reception mark disappeared?

->Yes
GO to Pinpoint Test G1350607t66.

->No
Refer to GPS no reception mark does not disappear diagnosis.

G1350607t66 : VEHICLE POSITION DOES NOT UPDATE
1 Check the map screen scroll function.
- Can the map screen be touched scrolled?

->Yes
GO to Pinpoint Test G1350607t67.

->No
Initiate the "SMART test" on the "HDD information" diagnostics screen.

G1350607t67 : VEHICLE POSITION DOES NOT UPDATE
1 The vehicle speed signal is being properly inputted under "Vehicle Sensor" on the "Vehicle information" diagnostics screen.
- Is the vehicle speed input correctly? Note: MOST and navigation system module speeds are approximately the same.

->Yes
Check and install a new Touch Screen Display (TSD) as required. Refer to the new module/component installation note at top of DTC Index.

->No
Carry out MOST ring circuit checks.
Check the Anti-Lock Brake System Module for related DTCs and refer to the relevant DTC Index.
Carry out network integrity tests using the manufacturer approved diagnostic system.
Refer to electrical circuit diagrams and check CAN circuits if required. Repair wiring harness as required.
Rectify the fault and re-test the vehicle.

PINPOINT TEST G1350607p16 : The map display is incomplete.

G1350607t68 : MAP DISPLAY IS INCOMPLETE
1 Check to see if the map screen displays correctly when it is touch scrolled.
- Does the map screen display correctly when it is touch scrolled?

->Yes
GO to Pinpoint Test G1350607t69.

->No
Initiate the "SMART test" on the "HDD information" diagnostics screen.

G1350607t69 : MAP DISPLAY IS INCOMPLETE
1 Check to see if the map screen scale can be reduced.
- Can the map screen scale be reduced?

->Yes
GO to Pinpoint Test G1350607t70.

->No
Initiate the "SMART test" on the "HDD information" diagnostics screen.

G1350607t70 : MAP DISPLAY IS INCOMPLETE
1 Check to see if a point of interest search can be performed.
- Can a point of interest search be performed?

->Yes
Check and install a new Touch Screen Display (TSD) as required. Refer to the new module/component installation note at top of DTC Index.

->No
Initiate the "SMART test" on the "HDD information" diagnostics screen.

PINPOINT TEST G1350607p17 : Calls cannot be received or placed with Bluetooth; Bluetooth cannot connect with the vehicle.

G1350607t71 : DISPLAY CHECK
1 Press the telephone button.
- Is 'Telephone not connected' displayed on the screen?

->Yes
GO to Pinpoint Test G1350607t72.

->No
Proceed to step 7.

G1350607t72 : BLUETOOTH COMPATIBILITY CHECK
1 Check to see if the telephone handset is Bluetooth compatible.
- Is the telephone handset Bluetooth compatible?

->Yes
GO to Pinpoint Test G1350607t73.

->No
Use a Bluetooth compatible telephone handset.

G1350607t73 : HANDSET POWER CHECK
1 Check to see if the handset is switched 'ON'.
- Is the telephone handset switched 'ON'?

->Yes
GO to Pinpoint Test G1350607t74.

->No
Switch handset 'ON' and re-test.

G1350607t74 : INITIAL CONNECTION SETTINGS
1 Check to see if the initial connection settings to the in-vehicle system have been performed.
- Have the initial connection settings to the in-vehicle system been performed?

->Yes
GO to Pinpoint Test G1350607t75.

->No
Perform the initial connection settings.

G1350607t75 : HANDSET COMMUNICATION CHECK
1 Check to see if the telephone handset recognizes the in-vehicle system.
- Does the telephone handset recognize the in-vehicle system?

->Yes
GO to Pinpoint Test G1350607t76.

->No
Re-test using a different Bluetooth compatible telephone handset. If the fault is still evident, suspect the telephone module. Refer to the new module/component installation note at the top of this procedure.

G1350607t76 : HANDSET COMMUNICATION CHECK
1 Switch the Bluetooth telephone handset 'OFF' then back 'ON' again.
- Does the telephone handset recognize the in-vehicle system?

->Yes
Operation is normal.

->No
Suspect the telephone module. Refer to the new module/component installation note at the top of this procedure.

G1350607t77 : HANDSET COMMUNICATION CHECK
1 Check to see if the telephone is within communications range.
- Is the telephone within a 10 metre range of the bluetooth telephone module?

->Yes
GO to Pinpoint Test G1350607t78.

->No
Move the telephone handset to within a 10 metre range of the bluetooth telephone module.

G1350607t78 : HANDSET COMMUNICATION CHECK
1 Check to see if when transmitting, the telephone handset is also receiving.
- When transmitting, is the telephone handset also receiving?

->Yes
Check MOST connection at the Touch Screen Display (TSD), check the MOST devices.

->No
Replace the telephone handset.

PINPOINT TEST G1350607p18 : An error screen displays on the navigation screen.

G1350607t79 : Map data cannot be read
1 Access to the map data has not been granted.
- Has new Touch Screen Display (TSD) been installed?

->Yes
Initiate the "Map Lock routine."

->No
Check that a valid activation code for the particular map version installed is available and is being used, it may be necessary to purchase a new activation code from Navteq.
If the activation code is valid but map cannot be activated, check and install a new Touch Screen Display (TSD) as required. Refer to the new module/component installation note at top of DTC Index.
Initiate the "Map Lock routine."

PINPOINT TEST G1350607p19 : The dual view cannot be switched.

NOTE:
Prior to troubleshooting, verify that the vehicle and the Touch Screen Display (TSD) are compatible with Dual Directional View.

G1350607t80 : AUDIO VIDEO HARD SWITCH CHECK
1 The audio screen displays when the "AUDIO VIDEO" hard switch is pressed.
- Does the audio screen displays when the "AUDIO VIDEO" hard switch is pressed?

->Yes
GO to Pinpoint Test G1350607t81.

->No
Refer to the hard switches do not respond diagnosis.

G1350607t81 : AUDIO SOURCE
1 TV or DVD is the audio source.
- Does TV or DVD display?

->Yes
GO to Pinpoint Test G1350607t82.

->No
Switch the audio source to TV or DVD and carry out diagnosis again.

G1350607t82 : VIDEO AND SOUND CORRECTLY DISPLAYED
1 Video with sound is displayed on the passenger side from the audio screen after the "AUDIO VIDEO" hard switch is pressed.
- Is video with sound displayed on the passenger side from the audio screen after the "AUDIO VIDEO" hard switch is pressed?

->Yes
Operation is normal.

->No
GO to Pinpoint Test G1350607t83.

G1350607t83 : VIDEO AND SOUND INCORRECTLY DISPLAYED
1 Video with sound is incorrectly displayed on the passenger side from the audio screen after the "AUDIO VIDEO" hard switch is pressed
- Is video with sound incorrectly displayed on the passenger side from the audio screen after the "AUDIO VIDEO" hard switch is pressed?

->Yes
Refer to the black screen (navigation and audio screens do not display) diagnosis.

->No
GO to Pinpoint Test G1350607t84.

G1350607t84 : VEHICLE CONFIGURATION
1 The following set values are present on the "Vehicle Configuration" diagnostics screen.
- HLDF = Dual view
- HLDF is fitted
- Hand of Drive is correct for vehicle being tested
- Are values present on the "Vehicle Configuration" diagnostics screen.

->Yes
Check and install a new Touch Screen Display (TSD) as required. Refer to the new module/component installation note at top of DTC Index.

->No
Contact dealer technical support to assist in re-configuring the Car Configuration File (CCF) using the manufacturers approved diagnostic system. Clear the DTC, switch off the ignition and allow sufficient time for the infotainment relay to power down
Check MOST connection at the Touch Screen Display (TSD), check the MOST devices.