From 08/2009

DOOR / HATCH: BACK DOOR CLOSER SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING

HINT
* The back door closer system troubleshooting procedure is based on the premise that the power back door system is operating normally. Check the power back door system first before troubleshooting the back door closer system Problem Symptoms Table.
* Use the following procedure to troubleshoot the back door closer system.
* *: Use the Techstream.
1. VEHICLE BROUGHT TO WORKSHOP

NEXT -- Continue to next step.

2. CUSTOMER PROBLEM ANALYSIS

HINT
* In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
* Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
* The following 5 items are important points in the problem analysis:






NEXT -- Continue to next step.

3. INSPECT AUXILIARY BATTERY VOLTAGE

(a) Measure the auxiliary battery voltage with the power switch off.

Standard Voltage:

11 to 14 V

(a) If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.

NEXT -- Continue to next step.

4. CHECK COMMUNICATION FUNCTION OF CAN COMMUNICATION SYSTEM*

(a) Use the Techstream to check if the CAN communication system is functioning normally.

Result:





B -- Go to CAN COMMUNICATION SYSTEM How to Proceed With Troubleshooting
A -- Continue to next step.

5. CHECK FOR DTC*

(a) Clear the DTCs Back Door Closer System.

(b) Recheck for DTCs.

Result:





B -- Go to DIAGNOSTIC TROUBLE CODE CHART Back Door Closer System
A -- Continue to next step.

6. PROBLEM SYMPTOMS TABLE

(a) Refer to Problem Symptoms Table Problem Symptoms Table.

Result:





B -- Go to step 8
A -- Continue to next step.

7. OVERALL ANALYSIS AND TROUBLESHOOTING*

(a) Operation Check Operation Check

(b) Terminals of ECU Back Door Closer System

(c) Data List / Active Test Back Door Closer System

NEXT -- Continue to next step.

8. REPAIR OR REPLACE

NEXT -- Continue to next step.

9. CONFIRMATION TEST

NEXT -- END