Brake - Repair Warranty Policy
No.: POL94-17Date: 10/10/94
Subject:
BRAKE REPAIR
In conjunction with the introduction of brake pad-only kits to supplement the full brake pad kits currently available for all LEXUS vehicles, LEXUS, Warranty would like to take this opportunity to clarity warranty policy regarding brake pad replacement and other common brake repairs.
Dealers are reminded that brake pads, as well as brake shoes, are considered wear items and are not warranty eligible for normal use or wear.
When a brake repair is required on a vehicle that is still covered by the applicable warranty, the repair should be performed using proper repair procedures at minimum cost. Based on this rule, brake repairs shall be performed by replacing or repairing the defective component parts only. Therefore, when the replacement of any hardware, such as shims, wear indicators, and anti-squeal springs, is necessary when replacing brake pad kits (only four pads), the cost for such additional replacements may also be included for reimbursement under warranty. If the cost of individual hardware used plus the pads exceeds the cost of the full kit or the pad kit is not available, then the full kit should be used.
The table illustrates warrantable conditions, applicable operation and T codes, and original part numbers to be used in submitting a warranty claim to LEXUS.
Please note:
Proper diagnosis and verification of customer complaints is essential to prevent over repair or unnecessary repair. In the unlikely event that repairs to front and rear brakes are required, they must be submitted on separate claims.