Operation CHARM: Car repair manuals for everyone.

Procedure





1. Owner requests a seat belt extender from the dealer.

2. Dealer verifies the need for a seat belt extender, obtains a current copy of the TSB, and copies the worksheet

3. Dealer measures the customer and completes the worksheet. Dealer determines the correct part number and places a Critical Order for the part through the TDN Parts Network.

4. Dealer receives the seat belt extender and calls the customer in to check fit of the part.





SAMPLE SEAT BELT LABEL

5. If the seat belt extender fit is OK, dealership personnel complete the customer information label on the part, explains usage of the part to customer, then gives customer a copy of the completed worksheet.

6. Dealer places a copy of the completed worksheet in the customer's records.