Body - Creak/Snap/Rattle From Top of Windshield

NVH
NV004-03

April 25, 2003

Title:
CREAK NOISE AT TOP OF GLASS

Models:
'02 - '03 ES 300

Introduction





In cases where a creak, snap, or rattle noise is heard at the top of the windshield and/or back window glass, the source of the noise may be the two glass stoppers (locating pins), bonded to the top of the glass, which rub against the body. This bulletin provides the recommended repair procedure.

Applicable Vehicles
^ 2002 - 2003 model year ES 300 vehicles produced BEFORE the VIN shown below.





Production Change Information





Warranty Information

Applicable Warranty*:

This repair is covered under the Lexus Comprehensive Warranty. This warranty is in effect for 48 months or 50,000 miles, whichever occurs first, from the vehicle's in-service date.

* Warranty application is limited to correction of a problem based upon a customer's specific complaint.

Repair Procedure





1. Remove the roof headlining assembly to gain access to the Windshield Glass Stopper No. 2. Refer to the appropriate Repair Manual for proper procedure. The stoppers are located within the blackout area of the glass approximately 20-25 cm inboard from the top corners of the glass.





2. Cut off the tip of the windshield glass stopper as shown in the illustration below.





3. Open a gap between the Windshield Glass Stopper No. 2 and the roof panel using a flat-blade screwdriver, in order to prevent interference. Avoid putting pressure on the glass.

4. Confirm the noise has been eliminated. Re-install the interior trim.