Customer Problem Analysis
CUSTOMER PROBLEM ANALYSIS CHECKHINT:
- In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded so that an accurate judgement can be made. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time it occurred.
- As much information as possible should be gathered for reference. Past problems that seem unrelated may also help in some cases. In the Diagnostics section, a Customer Problem Analysis Check sheet is provided for each system.
- 5 items are important points in the problem analysis:
Important Points of Customer Problem Analysis Check
What Vehicle model, system name
When Date, time, frequency of occurrence
Where Road conditions
Under what conditions? Running conditions, driving conditions, weather conditions
How did it happen? Problem symptoms
Supplemental Restraint System Check Sheet:
Example