Canada - Entertainment - XM Satellite Radio Inoperative
BulletinTSB2704
Issue Date
November 18, 2009
Title
XM SATELLITE RADIO INOPERATIVE UNTIL IGNITION KEY IS CYCLED
Component
BODY ELECTRICAL
Models
All Models equipped with XM Satellite Radio
INTRODUCTION:
Some customers with vehicles that are equipped with a PPO/DIO accessory XM Satellite Radio Receiver (P/N 86180-0W030 or 86180-0W031) may exhibit one or more of the following conditions:
- XM Satellite Radio becomes non-operational or locked while in use.
- Sound output becomes sporadic or non-existent.
When either of these conditions occur, cycling the ignition from "ON"-"OFF"-"ON" restores normal operation.
Improved XM Satellite Radio Receiver exchange units are available to correct this condition.
NOTE
- This condition is NOT reception related. Switching modes will not correct the condition.
- This condition affects XM ONLY - AM/FM reception is normal when this condition occurs.
- If cycling the ignition key does NOT restore normal operation, this TSB does NOT apply.
APPLICABILITY:
WARRANTY INFORMATION:
REQUIRED TOOLS & EQUIPMENT:
PARTS INFORMATION:
SERVICE EXCHANGE PART IDENTIFICATION:
Countermeasure parts have a "P" marking on the parts label following the Toyota part number (see Figure 1).
REPAIR PROCEDURE:
1. Verify the condition in the Introduction.
2. Perform diagnostic troubleshooting to confirm the problem is related to the condition described in this TSB.
Refer to Tech TIP# 2194 "XM SATELLITE RADIO TUNER TROUBLESHOOTING GUIDE" within E-TAS.
3. Order a replacement XM Satellite Radio Receiver through the Pioneer exchange program. As per the Lexus Warranty Policy and Procedures: Policy 11.1 "Entertainment/Navigation Systems Program .
4. Refer to the applicable CIIT installation TSB on ETAS for part replacement.
5. Register the new XM Receiver Radio Identification Number (RID).
A. Be prepared with the VIN, OLD Radio Identification Number (RID), and NEW Radio Identification Number (RID).
B. Call the XM Radio Listener line at 1-800-967-2346.
C. Provide the necessary information and the representative will complete the request.
D. If the customer has an active account, confirm XM Satellite Radio service has been refreshed and the radio is active. Once you can listen to channels 4, 11, and 41, you know the activation was successful.
NOTE:
Issue of this Technical Service Bulletin is to ensure that proper repair information is available. IT DOES NOT CONSTITUTE AN AUTHORIZATION FOR REPAIR. Normal provisions of the formal warranty policy, as applicable, will apply.