How To Proceed With Troubleshooting

P311 HYBRID TRANSMISSION / TRANSAXLE: ELECTRONIC SHIFT LEVER SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING

HINT
*: Use the Techstream.

1. VEHICLE BROUGHT TO WORKSHOP

NEXT -- Continue to next step.

2. CUSTOMER PROBLEM ANALYSIS

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3. CONNECT TECHSTREAM TO THE DLC3*

HINT
If the display on the Techstream indicates a communication fault, inspect the DLC3.

NEXT -- Continue to next step.

4. CHECK DTC AND SAVE FREEZE FRAME DATA* Reading and Clearing Diagnostic Trouble Codes, Freeze Frame Data

HINT
Make sure to save freeze frame data because the data is necessary for a simulation test.

NEXT -- Continue to next step.

5. CLEAR DTC AND FREEZE FRAME DATA* Reading and Clearing Diagnostic Trouble Codes

NEXT -- Continue to next step.

6. CONDUCT VISUAL INSPECTION

NEXT -- Continue to next step.

7. CONFIRM PROBLEM SYMPTOMS

Result





B -- GO TO STEP 11
A -- Continue to next step.

8. DUPLICATE CONDITIONS THAT PRODUCE SYMPTOMS

NEXT -- Continue to next step.

9. CHECK FOR DTCS* Reading and Clearing Diagnostic Trouble Codes

Result





B -- GO TO STEP 11
A -- Continue to next step.

10. REFER TO DTC CHART

NEXT -- GO TO STEP 13

11. CONDUCT BASIC INSPECTION

Result





B -- GO TO STEP 15
A -- Continue to next step.

12. CHECK ECU POWER SOURCE CIRCUIT

NEXT -- Continue to next step.

13. CONDUCT CIRCUIT INSPECTION

Result





B -- GO TO STEP 16
A -- Continue to next step.

14. CHECK FOR INTERMITTENT PROBLEMS How To Proceed With Troubleshooting

NEXT -- GO TO STEP 16

15. CONDUCT PARTS INSPECTION

NEXT -- Continue to next step.

16. IDENTIFY PROBLEM

NEXT -- Continue to next step.

17. ADJUST AND/OR REPAIR

NEXT -- Continue to next step.

18. CONDUCT CONFIRMATION TEST

NEXT -- END