Labor and Part Information

PARTS ORDERING INFORMATION





Parts required for Owner Notification Program M54 may be ordered through normal order processing channels. Please be sure that parts are available in your dealership before scheduling repairs.

LABOR OPERATIONS

Scheduled Time Labor Operation

Replace interior Trim Panels 1.2 Hrs. M54A

CLAIM PREPARATION INSTRUCTIONS (A copy of these instructions should be filed in Section 5.5 of your Warranty and Policy Manual).

Repairs performed under Owner Notification Program M54 should be submitted through the Direct Warranty Entry (DWE) System or mailed if your dealership does not have DWE capability. The claim Form 1863 should include standard claim preparation procedures and the information shown below. Program number be entered in the program code box in the upper left of the claim form.

Causal Basic Part Number - 7044D70 (Enter Below Full Part Number)
Condition Code - 75 (Enter Opposite Causal Basic Part Number)
Labor Operation - See Labor Operations
Scheduled Time - See Labor Operations
Program Code - M54

Owner Refund Requests submitted under Owner Notification Program M54 are by the following guidelines:

^ Owners seeking refund for replacement of the interior "real wood" trim panel appliques performed at their expense prior to this program must present their paid, repair orders or over-the-counter parts purchase receipts to any Lincoln-Mercury dealership by April 29, 1988.

^ A copy of the paid repair orders showing the date and vehicle mileage at the time of repair or over-the-counter parts purchase receipts must be retained in your service files for at least one year from the date of Company notification of payment.

^ Owner refund requests should be submitted through Direct Warranty Entry System or mailed if your dealership does not have DWE capability on separate claim Forms 1863. Claims for owner reimbursement must be submitted by May 31, 1988. Claims submitted after May 31, 1988 will not be paid. In addition to the information shown in the special preparation of owner refund claims (Reference: Warranty and Policy Manual - Subject 6.1, page 15), please enter the information shown.

Causal Basic Part Number - 7044D70 Condition Code - 75 Labor Operation - REFUND Program Code - M54

^ An administrative allowance of 0.2 hours will be allowed for processing each eligible owner refund request. To claim the allowance, enter "ALLOW" in the Labor Operation No. column and 0.2 in the Scheduled Time column. Extend the 0.2 hours at your authorized warranty labor rate and enter the result in the Amount column.

^ You are requested to provide prompt refund to all eligible owners who respond to this program with proper repair documentation regardless of the source of the original repair (your dealership, another Lincoln-Mercury dealership).

Owners of affected vehicles will be mailed the letter shown in this bulletin. Original owners of affected vehicles, who still own the vehicle will be also provided the letter and the Special Purchase Assistance Certificate.