Owner Letter
December, 1987Mr. John Sample
123 Main Street
Anywhere, US 12345
Dear Continental Owner:
This is to inform you of a special Ford Motor Company no-charge service program involving all 1984 through 1986-model Continental vehicles. Our records indicate that you own the Continental described below that is covered by the program.
Vehicle Description: _____________________
Serial Number: _____________________
Reason for the Program:
The "real wood" veneer on the interior trim panels on your Continental may bubble peel or separate. This condition appears to be caused by time in-service and heat exposure.
Description of the Program
Ford Motor Company is providing extended coverage for the "wood" interior trim panels for 36 months from your vehicle's in-service date or for 36,000 miles of operation, whichever comes first, or April 29, 1988, whichever provides greater coverage. If the panels bubble, peel or separate within these time and mileage limitations, they will all be replaced with simulated woodgrain panels at no charge to you. The replacement panels are the same as the panels used in the 1987-model Continentals.
What you Should Do
You are requested to inspect the interior "real wood" trim panels of your vehicle to determine if bubbling, peeling or separation exists. If you prefer, you may return your vehicle to any Lincoln-Mercury dealer to have the inspection performed at no charge to you.
To Have This Service Performed
To have the panels replaced please contact a Lincoln-Mercury dealer to arrange for an appointment. Dealers have been advised of this program and can assist you as necessary.
Refunds
If you have already had the panels of your vehicle replaced at your expense prior to this program because of the described conditions, Ford will refund you for the full cost that you incurred - parts and labor.
Refund Requests
For a refund, present your paid repair order or over-the-counter parts purchase receipt to any Lincoln-Mercury dealer in your area by April 29, 1988. The dealer will process a refund if the panels were replaced within the time and mileage limitations of this program.
Ford Motor Company is taking this action as a part of its ongoing efforts to maintain owner confidence in its products. We appreciate your purchase of a Continental and hope that this service program serves to assure your continued satisfaction and patronage.