Attachment 1 - Parts Information
PARTS ORDERINGSome recalibration kits (3-5 kits) were direct-shipped to your parts department. Verify this shipment and order additional kits as necessary.
Recalibration Kit
Service recalibration kits must be ordered through normal channels.
Transmissions
Transmissions for this program are available on an exchange basis and are to be ordered using Hotline Number:
1-800-344-8145
Hours of Operation: 9am to 5pm (Detroit Time)
Removed transmissions must be returned per instructions contained in the packaging material provided with the new transmission.
^ Failure to return the complete assembly in the container provided will result in dealership charge-back of the claim plus $750.00 for the core and case.
^ Claim $100.00 handling allowance for each transmission replaced.
TRANSPORTATION ASSISTANCE GUIDELINES
Transportation assistance is to be provided to owners returning their cars for this service program under the following guidelines:
Town Car Owners
Service Loaners are to be provided to Town Car owners when they return-their-car-for-service. Selection of the level of the loaner vehicle is to be based on the following order:
1st - A service loaner luxury car from the dealership
2nd - Rental of a luxury car from Budget RAC or other nearby rental
agency
3rd - A service loaner Grand Marquis from the dealership
4th - Any available FoMoCo Rental unit (Dealer Daily Rental units
should be considered over an independent rental company)
Crown Victoria and Grand Marquis Owners
Service loaners are to be provided to Crown Victoria and Grand Marquis owners if their vehicles require an exchange transmission. Selection of the level of the loaner vehicle is to be based on steps 3 and 4 above except that a Crown Victoria would apply in Step 3 for such owners.
Other Guideline Information
^ The above guidelines provide for no-charge service loaner car (with the exception of costs for gasoline) for as many days that the vehicle is out of service.
^ All drivers must be 21 years of age or older and listed on the Rental Agreement. The only exception to the age requirement would be if the underage driver is the registered owner of the vehicle.
^ Owners may elect to drive their cars. This may happen during the waiting period for the replacement transmission to arrive. owners making this election must be instructed to use the "D" transmission selector position and to avoid the "OD" selector position.
Dealer Reimbursement for Transportation Assistance
^ For service loaners provided under steps 1 and 3 - Claim payment under the Lincoln-Mercury and Ford Division Service Loaner Programs.
^ Remember, when you provide a dealership Town Car, Grand Marquis, or Crown Victoria, request reimbursement from the Lincoln-Mercury or Ford Division Service Loaner Programs.
^ For service loaners provided under steps 2 and 4 - Claim for reimbursement up to $50 for each day.
Note: Remember reimbursement claims for cars provided from rental companies are to be entered on the same form 1863 as that for the program repair. Enter the word "Rent" in the last labor column, the number of days the vehicle was rented, and the total amount (not to exceed $50 per day).