Attachment I - Administrative Information

CARES/OASIS

Vehicles involved in this Program are identified on CARES/OASIS.

You should verify through these systems if a vehicle, involved in this program, has any outstanding Recalls or Programs. You should attempt to complete all uncompleted Recall and Program service actions during a single visit by the owner.

Promptly Correct

^ Affected vehicles on the enclosed list.

^ Other affected vehicles which are brought to your dealership.

NOTE:
Correct all involved vehicles in dealer stock before delivery to owners.

Dealer-Owner Contact/Action

Immediately contact any owner of an affected vehicle whose name does not appear on the enclosed list. Arrange a service date. Give the owner a copy of the owner letter.

Dealership Responsibilities

Dealers are responsible to perform this program service promptly following tender of the vehicle by the owner. It is important that you promptly report to the "National Owner Relations Office" at Oakville any instance in which an owner will not allow you to complete this program because of objections in scheduling or for any other reason.

Reimbursement For Program Completion And Claims Preparation Instructions

^ Claims must be submitted for all completed units.

^ Claim reimbursement through the Direct Warranty Entry (DWE) system using the RECALLS screen. Use the RECALLS screen only (PF3 Recall Entry/Retrieval on the DWE Menu Screen). If the claim number contains more than six digits, enter only the last six digits.

NOTE:
Use a Form 6125-2, an authorized computer generated claim form or an 1864 Form as an internal repair order to support DWE Entry through the RECALLS screen. Ensure that only the RECALLS screen is used when inputting completion and reimbursement information.

^ The few dealers who do not have DWE capability must mail the second copy of a completed Form 1864 to Warranty Claims Processing at Oakville for reimbursement. Forms submitted must show all parts used and their cost, the parts handling allowance, and be imprinted, dated and signed by authorized dealership personnel.

^ All claims must show B92 in the Recall box.