Owner Letter, Lincoln - Attachment III
Mr. John Sample March, 1990123 Main Street Anywhere, US 12345
Ford Motor Company is offering a no-charge Service Program (B89) for transmissions in certain 1989 and 1990-Model Lincoln Town Cars. Our records indicate that you own the following described vehicle:
Vehicle Description:
Serial Number:
Reason for The automatic transmission in your car could experience
This Program unsatisfactory 3rd to overdrive gear engagement. If left
uncorrected, this could lead to loss of the overdrive gear.
What You Telephone your Lincoln-Mercury dealer and mention this
Should Do letter, Service Program B89, and ask if service parts
are available. It is important that you telephone your dealer as soon as possible, because the transmission is more likely to be damaged in hot weather and during prolonged higher speed driving.
What We Your dealer has been instructed to inspect the trans-
Will Do mission to determine what service is necessary. In some
cases inspection of the transmission date code will indicate that no service is required. In most cases, service will be a simple recalibration of the transmission. Although it is highly unlikely, the transmission may need to be replaced if it is damaged.
Program The no-charge service provided by this program is
Limitations available through March 1991.
How Long The inspection and recalibration will take about four
Will The hours. Your dealer will, however, need your car for one
Service Take? full day and will provide you with immediate transportation
assistance.
Refunds If you paid to have this service performed prior to the receipt of this letter and as a result of the described condition, your dealer will refund you for this service. For a refund, take the original paid repair order or parts purchase receipt to your Lincoln-Mercury dealer. The dealer will process your refund. Refunds also cover any deductible charges paid for this condition.
Ford Motor Company is taking this action as part of its ongoing efforts to maintain owner confidence in its products. We appreciate your purchase of our Lincoln Town Car and hope that this service program serves to assure your continued satisfaction and patronage.