Owner Letter
Serial Number 1FMCA11S6XYZ12345 October, 1992Mr. John Sample
123 Main Street
Anywhere, USA 12345
Ford Motor Company is providing a no-charge Service Program Number 92M81, to owners of certain 1990 Lincoln Town Cars.
REASON FOR THIS PROGRAM
The muffler and muffler inlet pipe on your car may rust through prematurely. Should this occur, an audible warning signalling the need for exhaust system service may be heard.
WHAT WE WILL DO
If you have this muffler condition, your Lincoln-Mercury dealer will replace the exhaust system (except catalytic converter) on your car. This no-charge service is available for 4 years or 50,000 miles, whichever occurs first, from original warranty start date or through February 28, 1993, whichever provides greater coverage.
WHAT YOU SHOULD DO
PLEASE KEEP THIS LETTER. If your car should exhibit the above described condition within the indicated time/mileage limitations, contact your Lincoln-Mercury dealer. Give the dealer this letter.
If you misplace this letter, your dealer will still do the work, free of charge.
REFUNDS
If you paid to have this service done before the date of this letter, Ford is offering a full refund, including deductible costs. For a refund, please present your paid work-order to your Lincoln-Mercury dealer.
We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Lincoln-Mercury product.