Administrative Information

ATTACHMENT I
B Program

OASIS YOU MUST USE OASIS TO DETERMINE IF A VEHICLE IS ELIGIBLE FOR THIS PROGRAM.

PLEASE NOTE CORRECT ALL VEHICLES IN STOCK BEFORE DELIVERY

PROMPTLY CORRECT
- Affected vehicles on the enclosed list.
- Other eligible vehicles which are brought to your dealership.

DEALER-OWNER CONTACT
Immediately contact any owner whose name is not on the list. Give owner a copy of the Owner Letter. Arrange with the owner for a service date.

FCSD CONTACT
Talk with your FCSD Service Zone Manager or the Dealer Assistance Center about program concerns.

CLAIMS
For dealers not on ACESII Pilot:
Enter 1863 claims using DWE.
See Warranty and Policy Manual:

- Section 5.6 - 1/Section 6.1 - 24 (Owner Notification Programs)

For dealers on ACESII Pilot:
Enter claim using DWE.
See ACESII Manual, Section 5 & 6.

OWNER REFUNDS FOR DEALERS NOT ON ACESII PILOT

See Warranty and Policy Manual:

- Section 6.1 - Pages 25 through 26 (Owner Refund)

For owner-paid repairs made before date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away front the selling dealer):

Program Code Box - 94B56
Causal Basic Part Number - 19A438
Condition Code - 08
Labor Operation (1st line) - REFUND
Labor Operation (2nd line) - ALLOW
Administrative Allowance - 0.2 Hrs.
Customer Concern Code - N99

OWNER REFUNDS FOR DEALERS ON ACESII
For owner-paid repairs made before date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the selling dealer):

PILOT
Enter using DWE.

- Program Code Field - 94B56
- Misc. Expense Field - Refund
- Misc. Expense Field - Admin
- Misc. Expense Field - 0.2 Hrs.