Owner Letter

Serial Number 1FMCA11S6XYZ12345 93B21 September, 1993

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Ford Motor Company is providing a no-charge Service Program, Number 93B21, to owners of certain 1993 model year Town Car, Crown Victoria, and Grand Marquis cars equipped with Traction Assist.

REASON FOR THIS PROGRAM
On some of these cars the Electronic Control Unit will not allow the traction assist function to be activated. There is no effect on vehicle braking, or the anti-lock brake system.

NO COST SERVICE
At no charge to you, your dealer will inspect and, if necessary, replace the Electronic Control Unit. This program is available through the basic warranty or through September 30, 1994, whichever provides greater coverage.

HOW LONG WILL IT TAKE?
The time needed for this service is about one hour. However, due to service scheduling times, your dealer may need your car for one full working day.

CALL YOUR DEALER
Ask for a service date and if parts are in stock.

If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

When you bring your car in, give the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

REFUNDS
If you paid to have this service done before the date of this letter, Ford is offering a full refund. For the refund, please show your paid work-order to your Ford or Lincoln-Mercury dealer.

CHANGED ADDRESS OR SOLD THE CAR?
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the car.

We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford built car.