Attachment I - Administrative Information

ATTACHMENT I
Owner Notification Program 95B71

OASIS

You must use OASIS to determine if a vehicle is eligible for this program.

Promptly Correct

- Affected vehicles on the enclosed list.
- Other eligible vehicles which are brought to your dealership.

Dealer Owner Contact

Immediately contact any owner you may know of whose name is not on the list. Provide a copy of the appropriate Owner Letter and arrange with the owner for a service date.

FCSD Contact

Talk with your FCSD Parts and Service Zone Manager about program concerns.

Claims

Enter claims using DWE. See ACESII Manual, Sections 5 & 6.

Owner Refunds

See ACESII Manual, Section 3-55 for submission procedures.

For owner-paid repairs made after the date of the Owner Letter if an
emergency repair was made away from the selling dealer, enter using DWE:

Program Code Field - 95B71
Misc. Expense Field - REFUND
Misc. Expense Field - ADMIN
Misc. Expense Field - 0.2 Hr.