Dealer Letter

August, 1996

To:
All Ford and Lincoln Mercury Dealers

Subject:
Owner Notification Program 96B97 - Engine Oil Cooler Hose Assembly Inspection/Replacement on Certain 1996 Crown Victoria, Grand Marquis and Lincoln Town Cars

OASIS
Yes

Owner List
YES

Parts Return
NO

Program Terms
Through February 28, 1997, Regardless of Mileage

Affected Vehicles
1996 Crown Victoria Police Interceptors and 1996 Crown Victoria, Grand Marquis and Lincoln Town Cars equipped with heavy duty trailer tow, Lincoln Town Car limousine, or all affected cars for the Gulf Cooperative Council (GCC) and built through December 31, 1995.

Reason For This Program
Engine oil cooler hoses may leak oil, burst or blow free from the crimp area at either the oil cooler (beneath the radiator) or at the oil filter adapter on the engine. This condition could result in major engine oil leaks, engine overheating, noise and, if ignored, possible loss of engine function.

Service Action
Owners will be notified and asked to return their cars for inspection and, if necessary, replacement of oil cooler hose assemblies. The service offered by this program is available through February 28, 1997.

Refunds
Only for owner-paid repairs made before the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer).

Questions?
Claims Information 1-800-423-8851
Other Recall Questions 1-800-325-5621

Attachments

Attachment I
^ Administrative Information
^ Refund Codes

Attachment II
^ Labor Allowances
^ Parts Ordering Information

Attachment III
^ Technical Information