Body/Suspension - Harsh Ride/Excessive Road Feel: Overview

Article No.
98-1-11

01/19/98

RIDE - HARSH RIDE QUALITY - EXCESSIVE ROAD
FEEL THROUGH STEERING WHEEL

FORD:
1997 CROWN VICTORIA

LINCOLN-MERCURY:
1997 GRAND MARQUIS, TOWN CAR

This TSB article is being republished in its entirety to include Labor Operation CT.

ISSUE:
There may be concerns of a harsh ride quality or excessive road feel through the steering wheel while going over sharp bumps. This may be caused by one or more of the following conditions:

^ Firmer suspension tuning and steering gear revisions to help improve on-center steering feel (which is a characteristic of vehicle design) over previous models

^ Incorrect tire pressure

^ Misaligned or over-compressed body mounts

ACTION:
Refer to the following Service Procedure.

PART NUMBER PART NAME

385127-52 Shim

OTHER APPLICABLE ARTICLES: NONE

SUPERSEDES: 97-26-10

WARRANTY STATUS: Eligible Under The Provisions Of Bumper To Bumper Warranty Coverage

OPERATION DESCRIPTION TIME

980111AT Check And Correct 0.7 Hr.
Loading - Both F-Mounts

980111A Check And Correct 0.5 Hr.
Loading - One F-Mount

980111B Additional Time To Correct 0.5 Hr.
Body Mount Misalignment

980111CA Additional Time To Adjust 0.5 Hr.
Body Mount Compression -
1 Or 2 Mounts

980111CB Additional Time To Adjust 0.6 Hr.
Body Mount Compression -
3-5 Mounts

980111CC Additional Time To Adjust 0.9 Hr.
Body Mount Compression -
6-10 Mounts

980111CT Additional Time To Adjust 1.0 Hr.
Body Mount Compression -
All Mounts

DEALER CODING
CONDITION
BASIC PART NO. CODE
5K897 07

OASIS CODES: 303000, 304000