Attachment I - Administrative Information

OASIS
You must use OASIS to determine if a vehicle is eligible for this program.

PLEASE NOTE:
Correct all vehicles in stock before delivery.

PROMPTLY CORRECT
Promptly correct all affected vehicles on the VIN list provided in the Ford Dealership Consolidated Communicator (FDCC) and other eligible vehicles, which are brought to your dealership.

DEALER-OWNER CONTACT
Immediately contact any affected owner whose name is not on the list. Give owner a copy of the Owner Letter. Arrange with the owner for a service date.

NOTE:
LS owners should receive the "Lincoln Commitment Special Handling Procedure".Before calling LS owners, review Attachment IV to familiarize yourself with this special handling procedure.

NOTE:
Some vehicles in the affected time periods are not affected. Check OASIS to verify vehicle eligibility.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.

^ Refer to ACESII Manual for claims preparation and submission information.

^ To claim for the "Lincoln Commitment Special Handling" on LS vehicles, follow the instructions on Attachment IV.

RENTAL CARS
As part of the Lincoln Commitment Special Handling procedure, Ford will pay for a loaner or rental vehicle except for fuel, which will be at the owner's expense. Rentals should be provided only while the vehicle is at the dealership for PCM reprogramming (and if the vehicle is also affected by Emissions Recall 00E08 and/or ONP 00B39).

NOTE:
Before calling LS owners, review Attachment IV to familiarize yourself with the Lincoln Commitment Special Handling Procedure.

PARTS RETENTION
Follow the provisions of the Warranty and Policy Manual for "Parts Retention and Return Procedures".