Attachment I - Administrative Information

OASIS

You must use OASIS to determine if a vehicle is eligible for this Emissions Recall.

PROMPTLY CORRECT

Promptly correct all affected vehicles on your dealer Online Involved Unit Listing. Also, correct other affected vehicles identified in OASIS which are brought to your dealership.

You must contact the Low Volume Coordination Center to arrange for parts if you have an involved vehicle in stock. When calling this number, identify Emissions Recall 02E18 and have the VIN of the dealer stock vehicle to be serviced.

DEALER-OWNER CONTACT

Note:
Owners should receive the "Special Handling Procedure". To familiarize yourself, please review "Special Handling Procedure" before calling customers.

When you receive notification through CuDL (Customer Data Link), you should contact the owner and arrange for this service. Please note
that our Coordination Center will advise owners that they will hear from you within the next two business days. For more information, see "Low Volume Announcement Letter" dated May 10, 1999.

Immediately contact any affected owner whose name is not on the list but identified in OASIS. Give the owner a copy of the Owner Letter and schedule a service date.

NOTE:
These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than in connection with this field service action is a violation of law in several states/provinces/countries. Accordingly, limit the use of this listing to the follow-up necessary to complete this action.

REGIONAL CONTACT

Advise regional office if an owner:

^ cannot be contacted. does not make a service date.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.

^ Refer to ACESII manual for claims preparation and submission information. To claim for "Special Handling", follow the instructions of dealer announcement dated October 2001.

OWNER REFUNDS

Ford Motor Company will only refund owner-paid repairs made before the date of the owner letter (or after the date of the owner letter if an emergency repair was made away from the servicing dealer.) Refer to ACESII manual for refund information.