Attachment I - Administrative Information

OASIS

You must use OASIS to determine if a vehicle is eligible for this recall.

PLEASE NOTE
Correct all vehicles in stock before delivery. Federal law requires dealers to complete any outstanding safety recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $1,100 per vehicle.

You must contact the Low Volume Recall Coordination Center at 1-800-325-5621 to arrange for parts if you have an involved vehicle in stock. When calling this number, identify Safety Recall 00S41 and have the VIN of the dealer stock vehicle to be serviced.

PROMPTLY CORRECT

Promptly correct all affected vehicles on your dealer VIN list which you will receive in the Ford Dealer Consolidated Communicator (FDCC). Also, correct other eligible vehicles that are brought to your dealership.

DEALER-OWNER CONTACT

When you receive notification through MORS Ill, you should contact the owner and arrange for this service.

Please note that our Coordination Center will advise owners that they will hear from you within the next two business days. For more information, see copy of "Low Volume Announcement Letter" dated May 10, 1999.

Immediately contact any affected owner whose name is not on the list. Give the owner a copy of the Owner Letter and schedule a service date.

NOTE:
Owners should receive the" Lincoln Commitment Special Handling Procedure". Before calling Lincoln Town Car owners, review Attachment V to familiarize yourself with this special handling procedure.

REGIONAL CONTACT

Advise regional office if an owner:

^ cannot be contacted.

^ does not make a service date

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.

^ Refer to ACESII manual for claims preparation and submission information.

^ To claim for the "Lincoln Commitment Special Handling", follow the instructions on page two of Attachment V.

OWNER REFUNDS
Ford Motor Company will only refund owner-paid repairs made before the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer.) Refer to ACESII manual for refund information.

RENTAL CARS

Rental vehicles are approved per guidelines in "Lincoln Commitment Special Handling", Attachment V.