SYNC(R) - Unable To Locate Vehicle, GPS Issues
TSB 12-11-211/15/12
GLOBAL POSITION SATELLITE MODULE - TRAFFIC
DIRECTIONS AND INFORMATION/NAVIGATION -
UNABLE TO LOCATE VEHICLE - BUILT ON OR
BEFORE 5/14/2012
FORD:
2010-2011 Fiesta, Focus, Mustang
2010-2012 Fusion, Taurus
2010 Explorer Sport Trac
2010-2011 Explorer
2010-2012 E-Series, Edge, Escape,
Expedition, F-150, F-Super Duty, Flex
LINCOLN:
2010-2012 MKS, MKZ
2010-2011 MKX
2010-2012 Navigator
MERCURY:
2010 Milan, Mountaineer
2010-2011 Mariner
This article supersedes TSB 10-13-4 to update the vehicle model years, vehicle lines covered, Title, Issue Statement and Service Procedure.
ISSUE
Some 2010-2012 vehicle equipped with SYNC non-navigation and MyFord Touch or MyLincoln Touch and built on or before 5/14/2012 may exhibit a voice prompt indicating SYNC Service's Traffic, Directions or Information (TDI) is unable to locate the vehicle or a Global Position System (GPS) issue is present. Vehicles equipped with MyFord Touch/MyLincoln Touch and Navigation may exhibit a screen message indicating navigation stopped functioning contact your dealer, GPS has red strike through X, Navigation unavailable is displayed in the upper right hand corner of the display screen, and/or the last known vehicle location may be displayed instead of current location.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Disconnect the negative battery cable and wait 1 minute to reset the GPSM.
2. Reprogram the GPSM to the latest calibration using IDS release 81.04 and higher. This new calibration is not included in the VCM 2012.9 DVD. Calibration files may also be obtained at the website.
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
OPERATION DESCRIPTION TIME
121102A Reprogram The GPSM 0.3 Hr.
Following The Service
Procedure (Do Not Use
With Any Other Labor
Operations)
DEALER CODING
CONDITION
BASIC PART NO. CODE
10E893 04
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