Quality Assurance - Technical Assistance 800 Phone Lines

Bulletin No.
020/91

Issued
5/3/91

Revised



Category
AD



Applicable Model/s
All Models



Subject
TECHNICAL ASSISTANCE "800" PHONE LINES



DESCRIPTION

All Mazda Motor of America Regional Quality Assurance Departments maintain technical assistance "800" phone lines to assist Mazda technicians with product concerns. The lines are staffed by Quality Assurance Specialists ready to suggest repairs should you encounter difficulties.

The purpose of the "800" phone lines is to help Mazda technicians provide our customers with quality service, and to gather valuable product information.

This information can only be helpful when accurate vehicle data and repair attempts are reported by the caller. When calling for assistance, you must provide the following:

Dealership Name and Number
Vehicle Identification Number
Vehicle Mileage
Production Date
Symptoms/Conditions
Previous Repair Attempts

The caller should have the applicable Workshop Manual and Wiring Diagram readily available. This will help to accurately diagnose problems and communicate more effectively.

To make the "800" phone lines work, please remember these lines are for Mazda dealer technicians and Service Managers only. Refer to all troubleshooting procedures using Service Bulletins, Workshop Manuals and Wiring Diagrams before calling for assistance. It is not for customers, Parts Department, Sales Department or Warranty Department inquiries.





Listed are regional technical assistance "800" phone numbers and hours.