Mash Authorization/Transmission Ordering

MASH AUTHORIZATION

Before replacing a transmission assembly, authorization must be obtained from the Major Assembly Service Hotline (MASH). This authorization is required for warranty reimbursement.

When it is necessary to contact MASH, the information from the Automatic Transmission Diagnostic Sheet (ATDS) will be required by the hotline specialist before the situation can be reviewed.

The ATDS is used for documenting diagnostic finding for all transmission concerns.

Authorization Process

1. Dealer technician diagnoses the problem to determine if a complete assembly is required.
2. Technician completes the ATDS.
3. Dealer Service Manager calls the MASH Hotline (800) 832-4940
^ Service Manager selects "2" for the Major Assembly Service Hotline (as prompted by phone voice mail).
^ Service Manager provides all information from the ADTS
^ Service Manager provides an estimated cost for assembly replacement. Cost includes:
a. Replacement Part
b. SRT or Dealership Labor Rate (if applicable)
c. Sublet description and cost (if applicable)

NOTE:
Dealerships can fax the ATDS to MASH at (714) 442-6598. The MASH specialist will contact the dealer regarding the fax request.

4. The Hotline specialist will review the request and determine if:
^ Additional repair information will eliminate the need for complete assembly replacement. If this is determined, the dealer will be requested to perform additional steps to repair the vehicle. In this circumstance no authorization number is issued.
^ Complete assembly replacement is the best alternative. In this circumstance, an authorization number is issued for warranty reimbursement.

Hotline Hours
Operation hours are 9am to 4pm (for each continental time zone), Monday through Friday. (9am to 3pm in Hawaii). Fax transmission is available 24 hours a day, seven days a week. Responses to fax will occur during regular business hours.

TRANSMISSION ORDERING INFORMATION

If the vehicle is within warranty, MASH authorization must be obtained before ordering a transmission for replacement under normal warranty conditions.

After obtaining authorization, the transmission must be ordered from the MANA Remanufacturing Operation office servicing your dealer. MANA will require the following information before releasing a transmission:
^ MASH Authorization Number
^ Vehicle retail date if under original warranty
^ Repair date and mileage at the time of replacement if under parts warranty Dealer Inventory

Transmission assemblies will be available for dealer stocking on November 1, 1995.

Ordering Locations:

MANA Irvine Branch MANA Jacksonville Branch
1424 McGaw Ave. 8601 Youngerman Court, Unit 9
Irvine, CA. 92714 Jacksonville, Florida 32244
Order Telephone: (714) 261-9429 Order Telephone: (904) 779-5996
or (714) 852-7225 FAX: (904) 779-5889
FAX: (714) 261-6573

NOTE:
Dealers in TEXAS should order transmission assemblies from the MANA Jacksonville Branch.

Transmission Delivery

Normal delivery for transmissions ordered before 12pm is two (2) full working days. Example: Order received before 12pm Monday will be delivered Wednesday.