Policy and Repair Process Overview

POLICY

^ Adjustments, repairs or component replacement for each transmission are limited to those items listed on the "APPLICABLE WARRANTY REPAIR/PART GUIDE."
^ Any vehicle (within warranty) that requires internal transmission repairs or rebuilding will be replaced with a MANA Remanufactured assembly.

NOTE:
MASH authorization is required prior to replacing an automatic transmission assembly. Transmissions replaced without prior authorization will not be considered for warranty reimbursement.

REPAIR PROCESS OVERVIEW

1. Record the customer concern and the conditions when the concern exists. Validate by duplicating the customers concern.
^ If the concern cannot be duplicated, check M-Tips On Line (MTO) for service information. If no MTO information exists, return the vehicle to the customer with an explanation of your attempts to duplicate the concern. Request the customer demonstrate the condition to service management.
^ If a concern exists:





^ Determine the transmission type using the AUTOMATIC TRANSMISSION APPLICATION CHART.




^ Perform the diagnosis as described in the AUTOMATIC TRANSMISSION DIAGNOSTIC FLOW CHART, and record the data.

NOTE:

A) The Automatic Transmission Diagnostic Sheets (ATDS) are available from Helm, Inc. in pad form. Each pad contains 100 sheets. The part number for the pad is 9999 95 TRANS 95.

B) Warranty claims submitted for A/T Performance Tests must have a copy of the AUTOMATIC TRANSMISSION DIAGNOSTIC SHEET (ATDS) retained with the R.O

2. Using the WARRANTY REPAIR GUIDE, determine if the concern can be corrected by performing allowable adjustments, repairs or component part replacement listed on the guide. Perform the adjustments, repairs or component replacements.

IMPORTANT NOTE:

^ If the transmission or components are replaced, flush the transmission cooler prior to installation.
^ If an internal part is suspected, call the MASH hotline for assembly authorization.

3. Prepare the core for return shipment to MANA in the "original" shipping container. This includes:

^ draining the fluid
^ replacing the hole plugs and torque convertor retaining strap
^ completing and attaching the core tag and a copy of the ATDS

4. Perform a quality check (thorough road test and visual inspection) after repairs are made to ensure complete customer satisfaction. Including the customer in the road test is recommended.