NGS Card Version 2.01 - Exchange Program
Bulletin No.: 002/96Issued: 02/23/96
Revised:
Category
ST
Applicable Model/s
ALL
MODELS
Subject:
EXCHANGE PROGRAM NGS CARD VERSION 2.01 (P/N 49T0-88-010B)
Background
Mazda distributed the latest version of the NGS Card Version 2.01 (49T0-88-010B) to all dealers during the week of October 23, 1995. This card is used in conjunction with the NGS tester (49T0-88-0A0). The card has several problems when used on specific Mazda models. The table below lists the models, problems, causes, as well as the actions to correct them:
The Exchange Program
Mazda is implementing an exchange program to provide dealers an updated card that will resolve items 1 and 2. The remainder of the items will be resolved via a service bulletin and the next version of this card due fall 1996. On specific dates, dealers automatically will be shipped an updated card with the shipping materials to return their existing NGS card (49T0-88-01 OB). An updated card is identified by a label located on the backside of the card which reads "UPDATED". THE CARD'S PART NUMBER WILL NOT RE CHANGED.
Benefit
This program is free of charge to dealers. However, if a dealer does not return their existing card within 2 days of receipt their parts account will be debited $235.75.
Program Implementation
1. All Mazda Regional Offices have an update card available to loan to their dealers during the implementation of this program. Therefore, in the event a dealer has a need for the updated card for a critical repair and they do not have one available, they are to contact their regional office. They can loan an updated card to the dealer.
2. This program has been developed with a tracking system that will log the of receipt of dealers existing cards. This system identifies those dealers that will have their parts accounts debited for not returning their existing card.
3. Since Mazda cannot send all 900+ dealers an updated card, the program will be implemented one region at a time. This will help alleviate potential confusion and delays. The following table lists each regional office and the date their dealers will be sent an RPS envelope containing an updated card and the shipping materials to return their existing card. It is the dealers' responsibility to note when they should expect their RPS envelope.
The program will take approximately six weeks to complete. After that time, the program will be terminated.
4. Detailed Procedures:
STEP 1:
A RPS envelope is shipped (Economy - 2nd day) to a Region's dealers on the implementation date illustrated in the above table. The envelope will contain the following:
A. Instruction sheet.
B. Updated NGS card.
C. Pre-addressed stay-flat (return shipping carton) having dealer return address and RPS bar code.
D. Completed RPS vendor Return Pick-up Record (form).
STEP 2:
Dealers receive and unpack the envelope. The dealer then:
A. Puts their existing NGS card in stay-flat and seals stay-flat. DO NOT ENCLOSE THE RPS VENDOR RETURN PICK-UP RECORD!
B. Telephones RPS for next day pick-up (800) 937-4587.
NOTE:
THE DEALER MUST RETURN THEIR EXISTING CARD WITHIN 2 DAYS OF RECEIPT OF THE ENVELOPE OTHERWISE THEIR PARTS ACCOUNT WILL BE DEBITED $235.75!
STEP 3:
RPS arrives for pick-up. The RPS driver receives the stay-flat and RPS Vendor Return Pick-up Record.
If a dealer experiences problems other than those listed in the table on page one, they should contact America Kowa Seiki (800-824-9655 or 800-535-5455). If there are any questions regarding this program contact your District Customer Support Manager or Tools/Equipment Manager (714) 442-6564.