Rear Suspension - Clunk Noise on Bumps/Turns

Bulletin No. 001/98

Issued 05/06/98

Revised

Category
R (02)

Applicable Model/s
1997 Protege

Subject
CLUNK NOISE FROM REAR SUSPENSION WHILE TURNING OVER A BUMP

APPLICABLE MODEL(S)/VINS
1997 Protege with VINs lower than JM1 BC141*V0 186598

DESCRIPTION

A clunk noise may be heard from the rear suspension while the vehicle is turning over a bump. This noise is the result of the rear damper being fully extended and causing the rubber stopper inside the damper to hit the end of the damper housing. This hitting motion is a design function of the damper and will not cause any damage. A modified damper with a modified stopper is available to reduce, not completely eliminate, this noise.

Customers complaining of this subject should have the vehicle inspected and if necessary, use the following repair procedure.

Note
Be sure to clearly communicate to the customer that the modified parts will reduce, not completely eliminate, this noise.

REPAIR PROCEDURE

1. Verify customer complaint.





2. Replace both the left and right side dampers with modified parts per the Workshop Manual.

3. Verify repair.

PART(S) INFORMATION





Interchangeability Note:

"A" means an old part can be replaced with a new part, however, a new part cannot be replaced with an old part.

WARRANTY INFORMATION

Note
This information applies to verified customer complaints on vehicles covered under normal warranty.

Warranty Type A
Symptom Code 82
Damage Code 97
Part Number Main Cause Refer to Part(s) Information
Quantity 1
Operation Number R0508BRX
Labor Hours 1.1