Attachment I - Dealer Service and Parts Information
CONDITION OF CONCERNIt is possible the soldering strength on a terminal in the fan control module may be insufficient, causing a crack during use. If this failure occurs, the cooling fans may stop operating, causing the coolant temperature to rise, or the cooling fans may continue operating and may drain the vehicle's battery.
SUBJECT VEHICLES
OWNER NOTIFICATION
Mazda will notify U.S. owners by first class mail beginning August 30, 2004.
PARTS INFORMATION
PARTS ORDERING
Dealers will automatically receive a quantity of Fan Control Module Kits on stock orders. Parts shipments will begin August 23, 2004 and will arrive on dealers' next stock order. Dealers will receive Fan Control Module Kits by August 30, 2004. If dealers need additional parts after receiving the initial parts shipment, order them by faxing an IPFAX order form to Mazda Corporate Dealer Assistance Group at (866)366-2061. Up to 5 additional Fan Control Module Kits may be requested with each IPFAX order form processed. The order form can be found:
^ In this package
^ On ESI under RECALLS/SSPs
^ On the Dealer Assistance Group site on MX Connect
^ By clicking on the recall number on the eMDCS Warranty Vehicle Inquiry Detail screen
Use MStore to order additional Campaign labels (1 = sheet of 18 labels).
WARRANTY CLAIM PROCESSING INFORMATION
RENTAL CAR
A rental car may be provided to the customer if eligible based on the terms and conditions of the Rental Car Reimbursement Program, policy 12.0. Rental car reimbursements are available only on 2001 and newer vehicles within the mileage and time limitations under the New Vehicle Limited Warranty. If the customer was placed in a rental car while the campaign was being completed, submit a separate claim/problem using the standard rental claim information. Rental expenses that exceed the two-day limit will require prior DCSM Authorization, as outlined in the Rental Car Reimbursement Program policy.
VERIFY THE VEHICLE NEEDS THE SSP
1. Verify the vehicle is within the ranges shown.
^ If the vehicle is within the above ranges, go to step 2.
^ If vehicle is not within the above ranges, return it to the customer.
2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for an Authorized Modification Label SSP 60 attached to the vehicle's bulkhead.
REPAIR PROCEDURES
Please refer to Attachment II.