Memory Systems - Restoring Vehicle Personalization

Bulletin No.: 09-032/08

Last Issued: 09/19/2008

Subject:
RESTORING VEHICLE PERSONALIZATION FEATURES AFTER MODULE REPLACEMENT

APPLICABLE MODEL(S) / VINS
2009 MAZDA6

DESCRIPTION

During certain repairs, module replacement may be necessary. When replacing a module that retains "Personalization" feature settings (see "Affected Modules" below), the settings for that module will return to the default, if PMI cannot be performed. The customer's "Personalization" settings will need to be recorded and re-set after the module is replaced. Depending on the module condition, technicians may not be able to retrieve the customer's "Personalization" settings related to that module. In these cases, it is important to retrieve the customer's preferred setting(s) prior to the customer leaving the dealership.





AFFECTED MODULES

Refer to instructions below to retrieve/restore these features.

SERVICE CONSULTANT PROCEDURES

When recording a customer complaint concerning any of the above systems, follow the procedures below to ensure the technician has the information to reset the customer's "Personalization" settings.

1. Ask customer if they have had the vehicle's features "Personalized" (i.e. locks, lights, warning buzzers, etc.).

^ If no, proceed with repair.

^ If yes, ask for customer's "MAZDA6 Vehicle Personalization Guide" and proceed to step 2.

2. Record customer's "Personalization" settings on the R.O.

3. Return the "MAZDA6 Vehicle Personalization Guide" to the customer.

NOTE:
Remind the customer to store the "MAZDA6 Vehicle Personalization Guide" with the "MAZDA6 Smart Start Guide" in the vehicle's portfolio.

REPAIR PROCEDURE

Restore vehicle Personalization Features using the R.O. information and MMDS.

WARRANTY INFORMATION

Restoring vehicle Personalization Features is included in module R&R.





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