Audio System - No Audio Output

Bulletin No: 09-036/12

Last Issued: 08/31/2012

Subject:
NO SOUND FROM AUDIO - (WITH BOSE AND SINGLE CD PLAYER)

APPLICABLE MODEL(S)/VINS
2012-2013 Mazda3 vehicles (with BOSE and single CD player)

DESCRIPTION





Some vehicles may exhibit a condition where the radio or CD player sound suddenly stops after the engine is started. Other functions like FM-seek, satellite radio, and the display work normally. This is caused by a communication error in the audio unit when the engine is started. To correct the problem, the audio software has been changed.

Customers having this concern should have their vehicle repaired using the following repair procedure.

REPAIR PROCEDURE

1. Verify customer concern.

2. Remove the audio unit. Refer to MS3 online instructions or Workshop manual (section 09-20 AUDIO UNIT REMOVAL/INSTALLATION).





3. Separate the audio panel from the audio unit and replace the audio unit with an exchange unit. Modified exchange units are available through the Audio Exchange Program.

4. Install the audio unit.

5. Verify repair.





PART(S) INFORMATION





WARRANTY INFORMATION