Cell Phone - Bluetooth Hands Free Troubleshooting
Bulletin No: 09-014/12Last Issued:08/10/2012
Subject:
HANDS-FREE BLUETOOTH MODULE TROUBLESHOOTING PROCEDURE
BULLETIN NOTE
APPLICABLE MODEL(S)/VINS
DESCRIPTION
To improve handling of customer concerns with Hands-Free (Bluetooth) vehicle systems, Mazda launched a new service procedure and part exchange program effective Feb. 08, 2010 on applicable vehicles. Due to the
complexity of software and hardware available on various cellular phones and cell phone provider networks, it is essential for customers to contact the Mazda Hands-Free System Customer Care number or, for customers requiring additional resources, please direct them to "www.mazdausa.com/bluetooth." Representatives of the Customer Care Center are knowledgeable on verifying approved phones and properly pairing
(programming) specific phones to the vehicles Bluetooth system. They are also best equipped to resolve a majority of the pairing issues and other Bluetooth related concerns when communicating directly with Mazda
customers.
Should the Bluetooth concern be related to the vehicle module or hardware, the Mazda Hands-Free System Customer Care representative will direct customers to contact their service dealer for further vehicle diagnosis and repair. In addition, a Mazda Hands-Free System Customer Care representative will provide the customer a case number and will also notify the dealer if requested. If the dealer calls the Mazda Hands-Free System Customer Care number, they will provide that case number to the dealer. If the service dealer determines thorough diagnostics that the Bluetooth unit requires replacement, United Radio will need to be contacted for part exchange and a Mazda Hands-Free System Customer Care case number must also be provided for authorization. The Bluetooth unit will then be released to the dealer.
Refer to the HANDS-FREE (HF) TELEPHONE / BLUETOOTH SYSTEM SERVICE PROCEDURE flow-chart for a complete overview.