Head Restraint System: Service and Repair

NECK-PRO head restraints/NECK-PRO luxury head restraints

If the NECK-PRO head restraints/NECK-PRO luxury head restraints have been triggered in an accident, reset the NECK-PRO head restraints/NECK-PRO luxury head restraints on the driver's and front-passenger seats. Otherwise, the additional protection will not be available in the event of another rear-end collision. NECK-PRO head restraints/NECK-PRO luxury head restraints that have been triggered are moved forwards and can no longer be adjusted.


Resetting triggered NECK-PRO head restraints

WARNING
For reasons of safety, have the NECK-PRO head restraints/NECK-PRO luxury head restraints checked at an authorized Mercedes-Benz Center after a rear-end collision.

WARNING
When pushing back the NECK-PRO head restraint cushion, make sure your fingers do not become caught between the head restraint cushion and the cover. Failure to observe this could result in injuries.

NECK-PRO head restraints (standard)

Resetting the NECK-PRO head restraints requires a lot of strength. If you have difficulty resetting the NECK-PRO head restraints, have this work carried out at a qualified specialist workshop, e.g. an authorized Mercedes-Benz Center.





- Tilt the top of the NECK-PRO head restraint cushion forwards in the direction of arrow 1
- Push the NECK-PRO head restraint cushion down in the direction of arrow 2 as far as it will go.
- Firmly push the NECK-PRO head restraint cushion back in the direction of arrow 3 until the cushion engages.
- Repeat this procedure for the second NECK-PRO head restraint.

Comfort head restraints

If you have difficulty resetting the NECKPRO luxury head restraints, have this work carried out at a qualified specialist workshop, e.g. an authorized Mercedes-Benz Center.





- Remove resetting tool 1 from the vehicle document wallet.
- Slide resetting tool 1 into guide 2 between the NECK-PRO luxury head restraint and the rear cover of the head restraint.
- Push resetting tool 1 downwards until you hear the head restraint deployment mechanism engage.
- Pull out resetting tool 1.
- Firmly press the NECK-PRO luxury head restraint cushion back 3 until it engages.
- Repeat this procedure for the second NECK-PRO luxury head restraint.
- Put resetting tool 1 back into the vehicle document wallet.