Radio - Alpine Post Warranty Repair Program
Date: January 1999Order No.: P-SI-MBNA-82.60/88A
Supersedes: S-SI-MBNA-82/88, April 1996
Group: 82
Revision: New part numbers added to program
SUBJECT:
ALPINE POST-WARRANTY
FACTORY DIRECT REPAIR PROGRAM
Mercedes-Benz of North America, Inc. (AOA) to administer a post-warranty repair program. Authorized M-B dealers may, at their sole discretion, submit audio components with expired warranties directly to AOA for repair.
The following is an outline of the program:
Purpose
1. Provide M-B customers with the best possible post-warranty service at a reasonable cost.
Scope of program and eligibility
1. All out-of-warranty vehicles equipped with Alpine radios and/or CD changers, starting with M.Y. 1990, are eligible for this repair program.
2. Radios, CD changers and interfaces covered include 1990 to 1999 versions.
3. Units which are physically damaged beyond the point of reasonable repair or liquid damaged in any way will be returned unrepaired.
4. Units without a legible serial number will not be repaired.
5. Cables, brackets and other accessory parts are excluded.
Service Procedure
1. General:
The M-B dealer determines that the radio, CD changer or interface component is defective and out-of-warranty.
2. Procedure:
^ The dealer shall tag the defective component using the Alpine Post-Warranty Return Tag (S-2655-98A), a sample copy of which is shown in Figure 1. Include a detailed explanation of the customer complaint on the return tag and retain the dealer copy of the return tag for your records.
^ The dealer shall package the component to ensure that there will be no shipping damage en route to Alpine. Please provide a dealership check in the amount shown in the rate table, which includes return shipment charges.
Repair fees Including Return Shipment
Returns
1. If the unit
^ is physically damaged beyond reasonable repair,
^ is liquid damaged in any way,
^ does not have a legible serial number,
^ requires a part which is no longer available,
^ does not contain the appropriate payment,
^ does not contain a description of the customer's complaint,
the unit will be returned unrepaired and a full refund will be issued within 15 business days. Should the no trouble found (NTF) submissions exceed 5% from any dealer, Alpine reserves the right to impose a handling fee of 50% of the flat rate, following notification by Alpine Electronics of America, Inc.
Warranty
1. All Alpine radio repairs shall be warranted by AOA for 90 days from the date-of-repair. This warranty shall cover both parts and labor.
2. The warranty will be limited to those functions of the unit which are related to the original complaint.
Program Changes
1. This radio repair program may be changed and enhanced at any time by both MBNA and AOA subject to prior consent Changes would be announced to the M-B dealer body in due time.
Ordering Information
1. Units may be returned to:
Alpine Electronics of North America, Inc.
24 Center Court
Totowa, NJ 07512
Attn: Service Department
Telephone: (800) 874-8858
Mercedes-Benz - Alpine Parts Cross Reference Information