GF82.95-P-2008P Telediagnosis, Function

GF82.95-P-2008P Telediagnosis, Function

MODELS 203, 210, 220 up to 31.8.03
- with CODE (855) TELE AID
- with CODE (930) Taxi emergency call
MODELS 208, 215 up to 31.8.03
- with CODE (855) TELE AID

Telediagnosis is a supplemented of the TELE AID emergency call The objective of the telediagnosis service is quick and aimed support of the "24 h service".
The telediagnosis is triggered manually by the driver in the event of technical problems. When the TELE AID pushbutton switch is actuated (min. 2 seconds) on the telephone handset (A34) an emergency call telegram is generated automatically in the D2B telephone and TELE AID transmitter/receiver (A35/17) and transmitted to the Mercedes-Benz Customer Assistance Center (CAC).
It includes vehicle position data and data for quick and reliable handling of a breakdown. The emergency call telegram is transmitted via mobile telephone (digital network). if the telephone antenna (A2/22) is defective (model 215), (A2/49a1) (models 203, 208, 210, 220) the vehicle automatically switches to the TELE AID backup antenna (A2/50)

A short time after the telediagnosis is triggered an automatic voice connection is completed to the Mercedes-Benz Customer Assistance Center (CAC) and to the diagnosis experts there. Further procedure are clarified with the driver.
If the power supply is interrupted (for example battery interruption) the D2B telephone and TELE AID transmitter/receiver (A35/17) switches automatically over to the additional battery (G1/1). If the error can be eliminated with the aid of the diagnosis experts the telediagnosis is completed.
If the error is not eliminated the Mercedes-Benz Customer Assistance Center (CAC) starts additional help measures.

If local help is required, position data are taken over into a mapping program with an electronic card. This serves for determining the vehicle location and the next MB service center. The service center is notified and and receives the required vehicle data from the Mercedes-Benz Customer Assistance Center (CAC) to start effective help measures.

Telediagnosis can only operate when the system is authorized.