Infotainment - No Navigation, Media Interface Inoperative

Audio 20: No navigation, language set
to English, Media Interface inoperative

Topic number L182.60-P-055630

Version 1

Design group 82.60 Radio, audio/video Systems

Date 02-12-2013

Validity NTG4.5: Model 166, 172, 176, 204, 207, 212, 218, 246
with code 510 (Audio 20 incl. CD changer) or code 523
(Audio 20 CD radio) and code 802 (Model year 2012) or
code 803 (Model year 2013)

Reason for change Remedy restricted to vehicles with model
year code 802 and model year code 803

Complaint:
Navigation is not available.

The language setting is automatically set to English.

The Media Interface is inoperative.

In the quick test the software object number "000 000 00 00" is displayed.








Attachments

Cause:
Software of Audio 20 control unit (A2).

Remedy:
If a software update is no longer possible, the Audio 20 control unit (A2) must be replaced.

Note:
This complaint can no longer occur as of software release 12/40 00.

This software release is available as of XENTRY telematics CD 01/2013.





Symptoms