Owner Letter
May, 1999Serial Number: 12345678901234567 99S16
Mr. John Sample
123 Main Street
Anywhere, USA 12345
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in certain 1999 Explorer and Mountaineer vehicles.
SAFETY DEFECT
In some of the affected vehicles, the right front brake line to the hydraulic control unit connection may separate causing the line to leak when the brake pedal is applied. A separated line would cause a loss of brake pressure to the front brakes, resulting in increased stopping distance. Increased stopping distances could potentially result in a collision. The rear brakes are not affected.
REPAIRS
At no charge to you, your dealer will repair the right front brake line connection at the hydraulic control unit.
Dealers currently have repair instructions and parts ordering information.
HOW LONG WILL IT TAKE?
The time needed for this repair is less than one-half day. However, due to service scheduling issues, your dealer may need your vehicle for a longer period of time. Please call your dealer for a service date.
Call your dealer without delay. Ask for a service date and whether parts are in stock for Safety Recall 99S16. If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week after ordering.
When you bring your vehicle in, show the dealer this letter. If you misplace this letter, your dealer will still do the work, free of charge.
REFUNDS
If you paid to have this service done before the date of this letter, Ford is offering a full refund. For the refund, please give your paid original receipt to your Ford or Lincoln Mercury dealer. To avoid delays, do not send receipts to Ford Motor Company.
CHANGED ADDRESS OR SOLD THE VEHICLE?
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the vehicle.
If the dealer doesn't make the repair promptly and without charge, you may contact the Ford Customer
Assistance Center, P.O. Box 6248, Dearborn, Michigan 48121. You also may send a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call the toll free Auto Safety Hotline 1-800-424-9393 (Washington, D.C. area residents may call 366-0123).
We regret the inconvenience this service may cause you, but we want you to have the work done for your safety and satisfaction with your Ford or Mercury built vehicle.
SAFETY RECALL
99S16