Attachment I - Administrative Information

OASIS

You must use OASIS to determine if a vehicle is eligible for this Special Service Instruction.

PLEASE NOTE
Correct all vehicles in stock before delivery.

DEALER-OWNER CONTACT

Promptly correct all affected vehicles on your dealer Involved Unit Listings available on QCDealer.Com. Also, correct other eligible vehicles which are brought to your dealership within the applicable new vehicle warranty coverage period.

NOTE:
Owners should receive Special Handling as described in Attachment IV. Before calling owners, please familiarize yourself with the procedure.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.

^ Refer to ACESII manual for claims preparation and submission information.

^ Claim for "Special Handling", follow the instructions on page two of Attachment IV.

NOTE:
Prepare and submit claims on the ACESII warranty screen rather than the ACESII recall screen.

^ Use code information shown below:

^ Program Code - 01T02

^ Causal Component - 78422A12

^ Condition Code - 33

^ Labor Operation - Refer to Attachment II

^ Customer Concern Code - G05

OWNER REFUNDS

Ford Motor Company will refund owner-paid repairs, including damage related to a mis-aligned liftgate glass bracket, made before the date of this Special Service Instruction (or after the date of the Special Service Instruction if an emergency repair was made away from the servicing dealer). Refer to ACESII manual for refund information.

Program Code: 01T02

Misc. Expense: REFUND

Misc. Expense: ADMIN

Misc. Expense: 0.2 Hr.

RENTAL CARS

Ford Motor Company will pay for a rental vehicle, except for fuel which will be at owner's expense. Follow Extended Service Plan (ESP) guidelines for rental dollar amounts. Enter the word "RENTAL" plus the number of days the vehicle was used in the Miscellaneous Expense area.